Assistant Manager, Sales

2 days ago

Toronto ON, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.Assistant Manager, SalesThe Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.Specific responsibilities include (but are not limited to) the following:Provide sales floor supervision by spending the majority of the time on the selling floorCoach and train associates to maintain luxury standards and achieve customer service targetsResolves customer issues and/or complaints and keeps manager informedMakes recommendations on changes and/or solutions to enhance customer sales and service standardsActively participate as a training facilitator for sales and service programs and other company training programs as requiredAssist in the launch and maintenance of selling tools and sales and service programsAssists associates in developing, maintaining and growing an active store client base and strong customer relationshipsParticipates in the recruitment and selection of associatesAssigns work and assignments to associates as requiredProvide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issuesProvides input into associate performance assessments and appraisals, performance improvement plansAssists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiativesMaintain high standards of merchandise presentation at all timesMaintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as requiredModel leadership behaviours that promote a culture of open communication, employee development and trustMaintain all Health & Safety practices to codePerform other duties as assignedEnsure compliance with privacy policies, regulations, and cyber security measures.The ideal candidate:1-3 years supervisory experience with accountability for sales and serviceProven track record of exceeding sales and profit targetsIs adaptable and comfortable with changeRetail selling experience in a luxury environment preferredConfident and effective communication (written & verbal) and interpersonal skillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Entrepreneurial spiritThe measures of success:Contribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clientsHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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