Business Operations

3 weeks ago

Toronto, Canada Finni Health (YC W23) Full time

About Us
Finni Health empowers autism care providers to start, run, and grow their own practice.

The autism care industry is growing rapidly due to increasing diagnosis rates and landmark legislation requiring payers to cover care in every state. Over the past few years, private equity attempted a hasty consolidation of the ABA space, with over 200 M&A deals. This cash grab not only hurts providers, who are overworked and underpaid, it also reduces the quality of care. We’re enabling providers to take back control.

With Finni, providers can launch their own practice in 2 weeks and compete effectively with the PE dominated market. Clinicians benefit from access to our insurance network, our purpose built EHR software, our HR management solutions, and a team of inhouse clinicians who understand their needs and goals.

We’ve grown rapidly (~20% month over month, ~10x annually), and are looking for smart, driven individuals eager to push boundaries and drive innovation in a dynamic environment. Ideal candidates are those who thrive in fast-paced settings, possess a strong entrepreneurial spirit, and are committed to contributing meaningfully to our ongoing success.

Finni is backed by top-tier investors such as General Catalyst and YCombinator.

This Role
As the second Business Operations hire at Finni, you will play a critical role in establishing the operational foundation of our company. You will work directly with our co-founders and drive strategic projects and initiatives for the company. You get first hand experience in the day to day operations of a rapidly growing startup and an opportunity to grow with the team.

Your Primary Responsibilities Will Be:
Assist in day-to-day finance and clinic operations
Develop and implement strategies that unlock growth for clinic owners
Develop and optimize operational processes tailored to our product, ensuring efficiency, accuracy, and adherence to regulatory requirements.
Collaborate closely with cross-functional teams to gather and analyze data, providing insights to support decision-making and process improvements.
Assist in managing relationships with clinicians and vendors, ensuring effective collaboration and service delivery.
Support customer interactions and inquiries, providing excellent service and escalating issues as needed.
Conduct data analysis and reporting to monitor key operational metrics, identify trends, and provide insights to support decision-making and product enhancements
Participate in strategic planning initiatives, working closely with the founders to set goals, develop operational strategies, and execute plans
Demonstrate a start-up mindset, being adaptable, resourceful, and proactive in problem-solving

Qualifications and Experience:
[REQUIRED] Bachelor's degree in Business, Finance, Accounting, or a related field.
[REQUIRED] 3 - 4 years of relevant work experience, preferably a mix of early-stage startup experience coupled with investment banking or management consulting
Strong quantitative and analytical skills, with proficiency in financial modeling
The ability to gather, analyze, and interpret data effectively
Proficiency in using tools such as Excel, data visualization software, SQL, or CRM systems for data analysis and reporting
Excellent organizational and time management skills, with a keen attention to detail.
Strong interpersonal and collaboration skills, with the ability to effectively communicate and work with internal teams and external business customers.
Experience working with business customers, providing support, managing relationships, and gathering feedback for product improvements.
A proactive mindset, with the ability to take ownership of tasks and seek opportunities for process improvement.
Adaptability, flexibility, and willingness to learn and take on new challenges in a fast-paced startup environment.

Our Cultures and Values:
Customer Obsession: Obsessed with our customers’ and their end-users’ pain points. Everyone is customer service and customer support. We believe that amazing products stem from deep-rooted understanding of customer pains and building solutions to address them.
High velocity: thrive in high-velocity environments where you learn fast, operate light-speed and execute with a very high bar & with bias towards actions. Be hungry, curious and continue to push the limits. It’s less about where you’re at, more about where you can be & how fast you can get there
Empathy factor: Empathizing with those around you, whether it’d be customers, partners, teammates or others. Have genuine interests in the lives of others and how what we do can affect everyone around us.
Entrepreneurial mindset: founder-mentality, crave ownership and high accountability. Embrace the chaos and be comfortable with uncertainty and ambiguity.
Transparency: no BS, no politics. We’re incredibly flat, tight-knit. Always embrace clarity and openness.

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