Manager, Business Operations

3 weeks ago

Toronto, Canada Plooto Full time

**About Plooto**
- 82% of small and medium businesses (SMBs) fail due to poor management of cash flow. Our mission is to help SMBs succeed by developing the tools and insights they need to maximize their cash flow. Over 9,500 businesses and their finance teams trust Plooto to automate their financial processes so they can focus on building an enduring business.
- At Plooto, we’re mission-driven. We celebrate unique and diverse perspectives. You are an owner and your voice is important. We have built a culture around transparent feedback and written word so everyone can express their ideas and effect change. This gives teams the responsibility and accountability for their decisions.Plooto is a product-led company, where product and the experience sit at the center of how we attract customers, retain them, and grow.
- Plooto is backed by some of the leading venture capital investors, including Centana, FINTOP Capital, Luge Capital, and Inovia Capital. The team is customer-obsessed, mission driven, and entrepreneurial, and includes talented members with experience at Amazon, Clearco, Wave, Properly, Element AI, Wealthsimple, and many other incredible Canadian tech companies

**About the Role**
- As a Business Operations Manager, you will support the day-to-day functioning of the Plooto organization, from supporting the execution of our strategic plan to finding ways to improve the efficiency of our people and processes. We are a high-performing organization, and we encourage a Championship Mindset. We leave our egos at the door and understand a diversity of perspectives is the best way to solve problems and deliver value. This is a chance to join the Plooto team and build out your purpose, work, and influence.
- With a deep understanding of Business Operations, you will be involved in many different areas of the organization, including:

- Operations Management:
Lead the development of Plooto’s next iteration of its target operating model (TOM) to support organizational scaling.
- Serve as an advisor to internal teams with no operations owner to help them fill project management gaps.
- Reporting and Analytics:
Govern the preparation and execution of Plooto's various management reporting systems, including (i) the various business review meetings (weekly, monthly, and quarterly), (ii) Operating Metrics (OMs), and (iii) Objectives and Key Results (OKRs).
- Project manage the rollout of OMs to help identify operational bottlenecks, areas for improvement, and cost-saving opportunities, involving the different stakeholders (Team Leads, Finance and Business intelligence & Analytics teams)
- Ensure the organization accurately tracks OKRs and their associated trends to develop Exposes which, in turn, generate growth ideas and improve operational efficiencies.
- BizOps:

- Partner with internal teams to successfully complete cross-functional objectives sponsored by the senior management team.
- Gradually build a team of project managers, each of whom would own a portfolio of projects planned for 2024 onwards

**Your Background**:

- You’ve been integral to fast-growing, high-performing tech companies throughout your career. You have:

- A proven experience in business operations, process improvement, or a related role.
- Strong analytical and problem-solving skills, with the ability to collect and interpret complex data to drive operational improvements.
- Excellent organizational and project management abilities, able to handle multiple tasks and prioritize effectively.
- A broad general understanding of many key business functions (ex., finance, marketing, product, engineering, supply chain, human resources, etc.) - and how Business Operations can support them.
- Proficient in using data analysis, project management, and productivity tools.
- Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Familiarity with process improvement methodologies such as Six Sigma, Lean, or Agile.

**Why become a Plootonian?**
- Everything we do can be traced back to our Leadership Principles. We leave our egos at the door and roll up our sleeves to get things done. We have an extremely strong product-market fit with an ever-growing customer base. An experienced and diverse group of FinTech veterans backs us.We have really big ambitions and are scaling rapidly. You’ll get the space and the support you need to grow by focusing deeply on meaningful work. Plootonians are passionate about their customers, teams and FinTech, so you’ll feel right at home You’ll receive a competitive salary, stock options from day 1, and an annual bonus (on top of many other benefits). Secure your seat on our rocketship as we build the next FinTech unicorn together

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