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Information Technology Manager

3 months ago

Toronto, Canada Altis Technology Full time

Job Description

Position Summary: The Manager, Information Technology oversees the daily operations of the Client's IT team, including third-party vendors, projects, risk management, digital transformation, and acts as a liaison between staff, vendors, and members. This role also serves as a back-up to the Director, Information Technology & Digital Transformation.

Responsibilities:

Risk Management and Compliance:

  • Maintain comprehensive compliance and risk management frameworks for data privacy, security, and regulatory adherence.
  • Implement and monitor security measures to protect member data.
  • Ensure adherence to relevant regulations and standards.
  • Conduct regular staff training on compliance and security protocols.

Data Management:

  • Develop and maintain data governance policies.
  • Chair the Data Governance Committee.
  • Implement data quality standards and auditing schedules for CRM data.
  • Track and evaluate CRM and platform/tool updates.
  • Provide training and documentation on data governance.

CRM Management:

  • Evaluate and upgrade CRM to handle increased data volume and business requirements.
  • Implement advanced CRM features and develop new reports and dashboards.
  • Provide comprehensive CRM training and support.
  • Monitor CRM performance and user satisfaction.

Digital Transformation and AI:

  • Analyze departmental technology needs to support strategic goals.
  • Develop and implement AI tools and systems.
  • Maintain and support AI-powered systems and Dynamics CRM AI Copilot.
  • Integrate data sources into Power BI and maintain websites.
  • Implement an online scheduling system integrated with CRM.

Member Portal:

  • Develop and maintain member portal functionality.
  • Ensure seamless integration between the portal and CRM.
  • Regularly audit and update member data.

Project Management:

  • Plan and manage technology projects based on strategic priorities.
  • Ensure projects are completed on time and on budget.
  • Provide technical direction and training.
  • Present project status and recommendations to stakeholders.

Team Leadership:

  • Manage daily IT team activities.
  • Mentor and coach IT staff.
  • Develop professional growth plans and learning opportunities.
  • Serve as a key technical resource and member of the Senior Management Team.
  • Back-up the Director, IT and Digital Transformation.

IT Strategy:

  • Lead the implementation of the digital blueprint plan.
  • Develop and implement IT goals and policies.
  • Oversee the installation and maintenance of IT systems.
  • Monitor and analyze the success of IT initiatives and projects.

Qualifications:

  • 7-10 years of progressive IT experience, including IT management.
  • Degree in Information Technology or equivalent.
  • Expertise in data center management, data governance, and technical management.
  • Team and project management experience.
  • Proficiency in Microsoft Dynamics 365, SSRS, Microsoft Azure, Logic Apps, and Azure Functions.
  • Experience with Agile methodologies.