Information Technology Coordinator

2 weeks ago

Toronto, Canada Reconnect Community Health Services Full time

**Summary**:
**Responsibilities** include, but are not limited to, the following:

- **Move, Change and Deploy **_
- Coordinate and handle the Move, Change and Deploy of IT assets
- Relocate and deploy of IT assets
- Maintain the location map of IT assets
- **Asset Management **_
- Maintains an accurate and current inventory of all technology assets;
- Identifies the need for new or upgraded equipment
- Manages requests for new hardware/software by other departments, including sourcing and

implementation.
- **User Hardware/Software Management **_
- Prepares, manages and maintains user hardware and software, including laptops, desktops,

tablets, iPhones, Office 365, etc.;
- Responds to help desk requests related to technical or non-technical issues and provides

timely resolutions within the defined SLA;
- Determines an appropriate course of action from initial hardware assessment, including

repairing equipment when appropriate;
- Delivers courteous and professional customer services based on established guidelines and

benchmarks;
- Manages hardware and software refresh cycles, making recommendations to improve user

experience;
- **System Hardware/Software Management **_
- Performs daily system monitoring such as reviewing the integrity and availability of all
- Verifies backup status and provides remedies on failed backup jobs;
- Maintains of all system hardware and softwares including servers, network equipment,

backups, operating systems, and optional Salesforce, etc.;
- Upgrades and configures systems as required;
- Maintains and manages system upgrade schedules.
- **IT Knowledge and Education **_
- Provides training on information technologies, including but not limited to Office 365, mobile
- Creates and maintains training and knowledge-based materials;
- Provides guidance and best practices on handling information technologies.

**Requirements and Qualifications**:

- A minimum of 2 years of information technology experience in a SMB or Enterprise environment;
- Practical hands-on experience in administrating and managing VMWare and Microsoft Windows IT infrastructure;
- Knowledge or experience managing IP network including firewalls, routers, switches, access points, VLAN, Routing, and VPN;
- Experience in administrating and managing Microsoft Active Directory environment including Group Policy, User Management, DNS, and WSUS etc;
- Strong working experience, as an administrator, on a federated Office 365 environment;
- Ability to troubleshoot issues from Windows 10, Microsoft Office 365, iPhones, mobile devices or tablets etc.;
- Skill and knowledge in managing Windows Server 2008 and 2012;
- Experience working with technology vendors;
- Hands-on experience and techniques to support remote and mobile workforce, and remote offices;
- Experience with client management systems (CMS) in the community health care sector;
- Excellent organizational, time management and project management skills;
- An asset to possess knowledge or experience in working with Voice over IP (VOIP) technology such as user account provisioning, IP phones deployment and PBX system management etc;
- Excellent written and oral communication skills;
- Strong attention to detail and documentation;
- Able to work independently and in a team setting;
- Familiar with procedures and best practices to protect privacy and security of confidential, personal and private information;
- Ability to maintain build books and network diagrams;
- Able and willing to learn new technical skills and technologies;
- Basic programming and scripting skills, optional;
- Experience working in community health sectors;
- Access to a personal vehicle is required.

**Working Conditions**:

- Office based position;
- Traveling to other locations regularly is required
- Traveling to external meetings may be required
- Rotational On-call
- Position may require working flexible/extended hours to meet the needs to the organization and department

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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