Customer Service Agent

3 months ago

SaintValère, Canada SamaN Full time

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About Us: At SamaN, we take pride in manufacturing finishing products for interior woodwork that enhance the homes and projects of our customers. Our team is passionate, dedicated, and we firmly believe that collaboration is the key to success. How about you?

What We Are Looking For: We are looking for a dynamic, committed, and resourceful individual to fill a customer service position. If you are someone who loves challenges, who can juggle customer calls while making a perfect cup of coffee, we want to meet you

Your Responsibilities:

Support our valued customers from Ontario and Western Canada with patience, good humor, and efficiency.

Take orders and ensure that every detail is well taken care of.

Provide administrative support for internal teams, field representatives, and customers.

Work closely with our internal teams and sales representatives on the road.

Develop necessary methods and policies for the smooth functioning of the company and to improve internal customer service.

What We Are Looking For in You:

Bilingual French/English, you are comfortable in both languages. The majority of discussions will be in English.

Experience in customer service; you are the master of client relations

Excellent communication skills.

Ability to manage multiple tasks at the same time.

Positive attitude and team spirit.

What We Offer:

A friendly work environment where your opinion counts.

Opportunities for development and growth.

A close-knit and enthusiastic team.

The Profile:

The candidate has sound judgment, a sharp mind, and essential skills to constantly improve all aspects of managing her department. She also has a strong ability to quickly grasp issues, establish clear timelines, react urgently to meet objectives within prescribed deadlines, and closely monitor the progress of changes.

Organized, efficient, an excellent communicator, enthusiastic, integral, a motivator, and able to create a stimulating work environment, she has a great aptitude for making the right decisions. A natural leader, autonomous, and very dynamic, she demonstrates creativity. Proficiency in both spoken and written French and English, as well as mastery of MS Office and the internet, is essential.

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