Front Desk Agent
2 days ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Agent to join our team at Club Med. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Provide information and recommendations to guests on our services and facilities, ensuring they have a comprehensive understanding of what we offer.
- Handle guest requests and concerns in a professional and courteous manner, escalating issues to management as necessary.
- Work collaboratively with other departments to ensure guest satisfaction and resolve any issues that may arise.
- Maintain accurate records and reports, ensuring compliance with company policies and procedures.
- Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
- 2-3 years of experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluent French and English language skills, with the ability to communicate effectively with guests and colleagues.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a global brand and contribute to the success of our company.
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