Account Representative Customer Service
2 weeks ago
Contribution to MEDLOG CANADA
MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer-centric, reliable, and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions to help our customers get their goods to market rapidly and in a cost-effective manner.
Key Accountabilities
- Collect on overdue accounts.
- Reconcile accounts, issue credit notes, and adjust when applicable.
- Investigate and resolve customer queries.
- Communicate effectively with customers and sales representatives.
- Approve shipments based on payment and credit history.
- Monitor customer accounts relative to their assigned credit limits.
- Analyze basic credit reports to assess customer’s creditworthiness.
Qualifications and Competencies
- All MEDLOG Canada employees are expected to exhibit the MEDLOG Values, striving to drive customer-centric results in all interactions with colleagues and customers alike.
- Proficiency in English and French languages.
- Experience in a similar role for at least 3 years.
- Strong communication skills.
- Ability to work independently and under strict deadlines.
- Dynamic, ambitious, and strong interpersonal skills.
- SAP experience is an asset.
- Proficiency using Microsoft Office applications; strong Excel skills required.
- Strong communication skills for negotiation and reconciliation.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Experience:
- Accounts receivable: 1 year (preferred)
- SAP: 1 year (preferred)
Language:
- French (required)
Work Location: In person
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