Account Representative Customer Service

2 weeks ago


Montreal, Canada MEDLOG Canada Full time

Contribution to MEDLOG CANADA

MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer-centric, reliable, and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions to help our customers get their goods to market rapidly and in a cost-effective manner.

Key Accountabilities

  1. Collect on overdue accounts.
  2. Reconcile accounts, issue credit notes, and adjust when applicable.
  3. Investigate and resolve customer queries.
  4. Communicate effectively with customers and sales representatives.
  5. Approve shipments based on payment and credit history.
  6. Monitor customer accounts relative to their assigned credit limits.
  7. Analyze basic credit reports to assess customer’s creditworthiness.

Qualifications and Competencies

  1. All MEDLOG Canada employees are expected to exhibit the MEDLOG Values, striving to drive customer-centric results in all interactions with colleagues and customers alike.
  2. Proficiency in English and French languages.
  3. Experience in a similar role for at least 3 years.
  4. Strong communication skills.
  5. Ability to work independently and under strict deadlines.
  6. Dynamic, ambitious, and strong interpersonal skills.
  7. SAP experience is an asset.
  8. Proficiency using Microsoft Office applications; strong Excel skills required.
  9. Strong communication skills for negotiation and reconciliation.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Experience:

  • Accounts receivable: 1 year (preferred)
  • SAP: 1 year (preferred)

Language:

  • French (required)

Work Location: In person

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