Intermediate Bilingual Customer Service Representatives to respond to customer requests and complete

1 week ago


Montreal, Canada S.i. Systems Full time

Our valued Telecommunications client is actively seeking Intermediate Bilingual Customer Service Representatives to respond to customer requests and complete service orders.

Initial 12 month contract, working remote with 2 days/month onsite in Montreal

Responsibilities
Responsible for responding to customer requests in a prompt, accurate, and professional manner
Develop and maintain good client relationships while ensuring confidentiality
Work with both internal and external teams to ensure the customer’s needs are met
Process customer requests through utilization of the CRM tool
Manage and update the inventory system
Complete service orders
Process invoices and complete billing

Must have skills
3+ years of customer service experience
Excellent communication in English & French

Nice-to-have skills
Experience in accounting (invoices / billing)
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