Customer Service Representative

2 weeks ago


Montreal, Quebec, Canada Compunnel Inc. Full time
Overview

We are seeking a highly skilled Customer Service Representative to join our Retirement Services team at Compunnel Inc.

The ideal candidate will have 3-4 years of experience in a customer service/administrative role and be proficient in both French and English (verbal & written).

Job Summary

This is an exciting opportunity for a proactive and results-driven individual to work with a Canadian market leader, handling inbound requests from retirement plan members with questions ranging from providing information on accounts to assisting with web navigation, processing transactions, and more.

You will be the initial point of contact for increasingly complex customer queries and requests, providing accurate and complete information about member retirement accounts, assisting callers with website and app navigation, transaction processing, and forms.

In this role, you will also contribute to a strong collaborative team, meet productivity and service targets (e.g., AHT, schedule adherence, tNPS, QA, etc.), and remain current with company policies, procedures, and processes.

Responsibilities
  • Handle inbound calls from retirement plan members with questions ranging from account information to web navigation and transaction processing
  • Provide accurate and complete information about member retirement accounts
  • Assist callers with website and app navigation, transaction processing, and forms
  • Contribute to a strong collaborative team
  • Meet productivity and service targets (e.g., AHT, schedule adherence, tNPS, QA, etc.)
Requirements
  • 3-4 years of experience in a customer service/administrative role
  • Proficiency in both French and English (verbal & written)
  • Previous experience in an in-office/hybrid working arrangement
  • Previous exposure to being measured against KPIs
Salary Range

$55,000 - $65,000 per year, depending on experience and qualifications.



  • Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a skilled and customer-focused Contact Centre Representative to join our team. As a representative, you will be the voice of our bank, providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide product and...


  • Montreal, Quebec, Canada Randstad Canada Full time

    Randstad Canada is seeking a Customer and Consumer Care Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional support to both our business customers and end consumers.Responsibilities:Handle customer inquiries, providing information about products, orders, deliveries, and...


  • Montreal, Quebec, Canada Black & McDonald Full time

    Job OverviewWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our call centre, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.


  • Montreal, Quebec, Canada Intelcom Full time

    Customer Service RepresentativeAt Intelcom, we are seeking a talented Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients.ResponsibilitiesProvide timely and effective responses to client inquiries via phone, email, or live chat.Inform...


  • Montreal, Quebec, Canada Vertex Full time

    Vertex is seeking highly skilled and versatile professionals to fill several Customer Service Representative positions in an international setting.This role is ideal for individuals who enjoy working in a dynamic team environment and are proficient in administrative tasks.The primary responsibilities of the Customer Service Representative include:Forwarding...


  • Montreal, Quebec, Canada National Bank Full time

    Unlock your potential as a Customer Service Representative with the National Bank.About the RoleWe are seeking an experienced and passionate professional to join our team in Montreal, Canada. As a Help Desk Specialist, you will play a vital role in providing exceptional customer service to clients across various banking needs.Salary & BenefitsA competitive...


  • Montreal, Quebec, Canada The Travelers Companies, Inc. Full time

    Job Description:We are seeking an experienced Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and support to our clients.About the Role:Provide administrative support to Account Executives, including customer service and retention efforts.Analyze data and...


  • Montreal, Quebec, Canada Motel Metro Full time

    Motel Metro is seeking a motivated Customer Service Representative to join our team. This role offers a competitive salary and a range of benefits, including dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits, and gratuities.About the JobThis full-time position involves providing exceptional customer...


  • Montreal, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Montréal is seeking a Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience. Your duties will include handling cash, credit, and debit payments, assisting customers, and maintaining a clean and organized checkout area.Key...


  • Montreal, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Montreal, Quebec. This is a full-time position with a competitive salary of $23.5 per hour.Key ResponsibilitiesContact clients to establish trust-based relationships and provide solutions tailored to their financial situations.Analyze large amounts of information to...


  • Montreal, Quebec, Canada Prime Hires Full time

    At Prime Hires, we are seeking a highly skilled Multilingual Customer Service Representative to join our team. This is a fantastic opportunity for someone who is fluent in both French and English to work in a dynamic environment.About the Role:We are looking for a talented individual to handle telephone inquiries from customers and financial advisors...


  • Montreal, Quebec, Canada CB Canada Full time

    Job Title: Customer Support SpecialistJob Summary:This position supports customer accounts in a traditional Supply Chain Solutions (SCS) operations environment. The ideal candidate will analyze and respond to customer requests, resolve customer issues, conduct research, prepare reports, and identify account penetration opportunities.Key...


  • Montreal, Quebec, Canada Robertson & Company Ltd. Full time

    Job OverviewWe are seeking a detail-oriented and organized Customer Service Representative Specialist to join our team at Robertson & Company Ltd. in Montreal.


  • Montreal, Quebec, Canada National Bank Full time

    We are seeking a skilled Customer Service Representative to join our team at National Bank. As a key member of our call centre, you will be responsible for providing exceptional customer service and support to our clients.About the Role:Provide timely and effective solutions to client inquiries and issuesCollaborate with colleagues to resolve complex client...


  • Montreal, Quebec, Canada National Bank Full time

    Customer Service Agent OpportunityWe are seeking a skilled and customer-focused individual to join our team as a Senior Customer Service Representative. In this role, you will provide exceptional service to clients by addressing their inquiries and resolving issues in a timely and professional manner.About the Role:You will be responsible for answering...


  • Montreal, Quebec, Canada EMCO Corporation Full time

    At EMCO Corporation, we are seeking a highly skilled and motivated Customer Service Representative to join our team. This role offers a competitive salary of $45,000 per year, commensurate with experience.Job OverviewWe are a dynamic company that values teamwork and customer satisfaction. As a Sales Support Associate, you will work closely with the sales...


  • Montreal, Quebec, Canada National Bank Full time

    About National BankAs a leading financial institution, National Bank is committed to providing exceptional customer service and supporting the growth of our clients. We are seeking an Insurance Customer Service Representative to join our team.Job SummaryThe Insurance Customer Service Representative will act as a liaison between our clients and insurance...


  • Montreal, Quebec, Canada Manulife Full time

    The Canadian Contact Center is a dynamic team seeking customer service representatives with strong technical abilities to handle fast-paced customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others, while also possessing agility in handling complex issues.We offer a hybrid work model that supports work-life...


  • Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About The Toronto-Dominion BankThe Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.Salary Range$55,000 - $65,000 per year, depending on experience and location.Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our...


  • Montreal, Quebec, Canada National Bank Full time

    This is an exciting opportunity to join the National Bank as a Commercial Banking Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to business clients, resolving their queries and concerns in a timely and professional manner.The ideal candidate will have a college diploma in a...