Senior customer service representative

1 week ago

Montreal, Canada Randstad Canada Full time
Do you care about customer service?
Is a well-established, stable company important to you?
Are you available quickly to start a new job, bilingual and dynamic?

I've got the job for you Our customer in the manufacturing and distribution of renovation and interior decor products is looking for its next senior customer service representative, with the possibility of growing within the company

Salary starting at 65k
100% on-site position in Montréal-Nord, encouraging collaboration and multitasking
A permanent job with daytime hours
What more could you ask for?

Advantages
Benefits for this Senior Customer Service Representative role include:
- Salary between 65k and 70k depending on experience
- 3 weeks vacation
- Flexible schedule, day week (40h)
- Pension fund and group insurance
- Flexible tasks and teamwork
- Permanent job stability in a growing company

Responsibilities
Responsibilities for this Senior Customer Service Representative role include:
- Take and follow up orders by telephone and e-mail
- Updating files in SAP software
- Complaint handling and problem resolution
- After-sales service and customer retention
- Quoting, credit and billing

Qualifications
Qualifications for this Senior Customer Service Representative role are :
- Perfect bilingualism
- At least 5 years' experience in a similar field and in a SME
- Ability to navigate an order-taking system (SAP, CRM, etc.)
- Dynamism and leadership
- Smiling, multitasking and autonomous

Summary
Is this job for you?

- Permanent position
- Weekdays (40h)
- Salary starting at 65k
- A customer service position where teamwork and career advancement are important to the company.

Don't wait any longer Apply directly online or send me your CV at elisabeth.parent@randstad.ca with the subject “renovation”.

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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