Client Care Specialist

1 week ago

Oakville, Canada Abell Pest Control Full time

Summary: A unique administrative customer service role with an incentive Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Mississauga Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding Major Responsibilities: Answer all incoming telephone calls with the objective of securing the residential sale and scheduling of service. Ensure Route Managers data entry work is completed; Enter daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions. Prepare bank deposit for cheques received and credit card payments; Follow up with Head Office. Solve residential account issues. Manage customer files; Ensure filing is current. Schedule Route Managers one-time work and home services; Ensure follow up calls are complete to guarantee customer satisfaction. Ensure month end is completed. Check missing tag reports. Order office supplies. Assume responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures). Offer support to Branch as directed by his/her Manager. Skills And Experience: One or more years of customer service related experience. Written and verbal communication, interpersonal and support skills. Able to use all related hardware and software. Inside sales experience an asset. Strong organizational skills. Team player. Strong attention to detail and high level of accuracy. Seniority Level Entry level Employment Type Full-time Job Function Other Referrals increase your chances of interviewing at Abell Pest Control by 2x #J-18808-Ljbffr

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