Avlc Bilingual Customer Care Specialist

1 week ago

Oakville, Canada Atlas Van Lines Canada Full time

Overview: Atlas Van Lines Canada - Headquartered west of Toronto in Oakville, Ontario, Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience. The company was established in 1963 and has provided exceptional value to our customers for over 60 years. Every day we help you _go new places_®, with expertise in moving and logistics, bringing the world within reach. **The Customer Care Specialist's duties include the following**: - Manages the client experience from the beginning of the move process until the post-move processes are completed. - Reaches out to the client to explain the initial steps of the move and establishes expectations with the customer regarding future contact points with Atlas and our Agents. - Ensures all future move points (pack/load, unpack/delivery) are communicated and is available to answer questions. - Provides just-in-time information to the customer to prevent confusion for the client. - Ensures the customer is aware of what articles are being moved (including personal motor vehicles), what the client’s remaining responsibilities are (in conjunction with the OA), and what items are inadmissible to the move. - Documents all notes/communications in database and are available to our internal partners such as Claims, Finance, Financial Services and Operations. - Provides a soft/warm hand-off to our claims team to ensure that both parties have all pertinent information required to facilitate a positive resolution. - Collaborates with appropriate Internal Client Specialist to ensure proper documentation is in place to assist Financial Services when processing moves and serve as the customer’s primary point of contact for all Atlas Corporate/Government moves. - Works with the Team Lead towards providing a clear, consistent, and outstanding experience for our clients. **Employment Type & Hours**: Full-time position with work hours between 8:30am and 5:00pm, Monday to Friday. Possible overtime during peak season. **Benefits**: Drug/extended health/dental/EAP/critical illness/life insurance; pension plan; training opportunities. Qualifications: - Bilingual (French/English) written and verbal required - Effective problem-solving, organizational, and analytical skills - Ability to balance multiple tasks and analyze data for errors - Strong communication skills - Good reasoning ability and detail-oriented - Proficient in Microsoft Outlook, Word and Excel - Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations - 2 years Customer Service/Call Centre Experience an asset

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