Client Care Representative

3 days ago

Oakville, Canada North Oakville Animal Hospital Full time

**North Oakville Animal Hospital (or NOAH as we love to say)**

**About the Role**
- The ability to strengthen the human-animal veterinary bond through exceptional care whether it is in person or on the phone. As well as the ability to handle upset or difficult clients in a tactful and respectful manner
- Excellent verbal and written communication skills are a must. Great attention to detail, excellent organizational skills
- Prior knowledge of or the ability to learn medical terminology and veterinary software program.
- A sound knowledge base of routinely purchased foods, over the counter products and retail supplies
- The ability to tolerate unpleasant odours, noises, the site of blood and other bodily fluids, and may be exposed to contagious diseases or injury as a result of animal handling.
- The ability to lift up to approximately 40lb and spend extended time standing.
- The ability to remain calm and focused under pressure.
- The ability to schedule and confirm appointments, and complete patient recalls in a timely manner
- The capability to ensure client/patient confidentiality at all times
- The ability to handle administrative tasks surrounding end of life including preparing, sympathy cards, etc.; represent the clinic in an enthusiastic and positive light at all times.
- The ability to perform daily cash procedures such as open, close, and midday balancing checks
- We offer above average compensation, an intimate and exciting work environment and an excellent compensation package. Benefits include medical/dental coverage, paid sick days, paid CE, uniform allowance and a generous pet discount._

**About Us**

**North Oakville Animal Hospital** is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian owned and operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

**WHAT WE OFFER**
- Friendly and supportive work environment
- Continuing education allowance
- Comprehensive benefit plan
- Competitive compensation
- Access to Animal Care Technology online training
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career
- Commitment to the community and to helping pets in need through the Oscar Fund activities
- Competitive medical and pet supply discounts

We look forward to hearing from you

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)
- Veterinary Industry: 1 year (preferred)

Work Location: One location

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