Client Specialist

**Location**: Oakville (Hybrid - Minimum 2 days/week onsite)

**Industry**: Construction & Renovation

**Type**: Full-time

At **MAS Renovation**, we are passionate about transforming spaces and elevating the everyday experience of our clients. With years of expertise in the residential and commercial renovation industry, we pride ourselves on delivering high-quality craftsmanship, innovative solutions, and exceptional customer service.

As we continue to grow, we are looking for a dynamic **Client Specialist** to join our team. This is a unique opportunity for someone who is passionate about client relations and the construction/renovation sector to make a significant impact on our business.

About the Role

The **Client Specialist** will play a vital role in ensuring a seamless and positive experience for our clients throughout their renovation journey. You will be the primary point of contact for clients, coordinating communications, managing expectations, and building lasting relationships.

This position is hybrid, with a minimum of **2 days per week** required onsite at our office or project locations. The role also requires occasional availability to attend company events and client meetings.

Key Responsibilities
- **Lead and manage the complete sales process** for renovation projects — from initial client inquiry, needs assessment, proposal preparation, follow-up, and closing.
- **Serve as the primary liaison** between clients and internal teams (design, project management, construction) throughout the sales and pre-construction phases.
- Conduct **consultative meetings** with prospective clients to understand project goals, budget, and timeline expectations.
- Manage all **client communications and sales pipeline** using the CRM system — ensure timely follow-ups, detailed tracking of interactions, and accurate forecasting.
- Support and participate in **company events and client presentations** to promote services and generate new leads.
- Proactively **identify client needs and opportunities for upselling or cross-selling** value-added services.
- Address and resolve client concerns **promptly and professionally**, ensuring a positive client experience and building long-term relationships.
- Gather client feedback post-sale to identify areas for improvement and contribute to the continuous enhancement of the client experience and sales process.

**Requirements**:

- Proven experience in client-facing roles, preferably within the **construction or renovation industry**.
- Proficient in using CRM platforms (experience with HubSpot, Salesforce, or similar tools).
- Strong interpersonal and communication skills, with a client-first mindset.
- Ability to manage multiple client relationships and priorities simultaneously.
- Detail-oriented, organized, and proactive.
- Flexible to attend in-person meetings/events when required (evenings or weekends on occasion).
- Fluent in **English** (written and spoken); additional languages are an asset.

What We Offer
- A collaborative and supportive team environment.
- Opportunity to grow within a dynamic and expanding company.
- Hybrid work model to promote work-life balance.
- Participation in exciting renovation and construction projects.
- Professional development opportunities.

If you are passionate about building strong client relationships and contributing to beautiful renovation projects, we would love to hear from you

**Join MAS Renovation and help us bring our clients’ visions to life.**

Pay: $33,100.00-$86,178.91 per year

Additional pay:

- Commission pay

**Benefits**:

- Flexible schedule
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Oakville, ON