Bilingual IT Helpdesk Specialist

1 month ago

Old Toronto, Canada Cineplex Entertainment Limited Full time
Bilingual IT Helpdesk Specialist

Work location: Remote Ontario

City: Toronto

What you will do: Bilingual (French / English) IT Helpdesk Specialist. Work in Canada remotely to service Canadian operations. The Information Technology department has an immediate opening for the position of Bilingual IT Helpdesk Specialist reporting directly to the Manager, Cineplex Call and Monitoring Centre (CMC). The successful candidate will be responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests.

What's In the Role? The IT Helpdesk Specialist provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s. Utilizing Helpdesk application to triage and manage all inbound incidents – we prioritize and assess urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.

Other Daily Tasks Include:

  • Field incoming help requests from end-users via multi-channel environment Phone, IM, Email, etc, and identify, diagnose, and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet and new computer/Exhibition/LBE technology; communicate solutions to end-users.
  • Proactively monitor and support components of the Cineplex Systems Infrastructure, and review problem symptom, past troubleshooting efforts and fully document prior to escalating an issue to a Team Lead
  • Performs break/fix hardware support as required
  • Participates and provides ideas for the department’s continuous improvement initiatives, and aids in resolving Helpdesk issues and documents solutions as needed, in Helpdesk support articles for the company Knowledgebase
  • Participate in any projects and duties as assigned by IT Management.

What You Need For Success:

  • A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
  • Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification is a strong asset.
  • Hardware maintenance and repair experience
  • Must be well organized and able to grasp system concepts and communicate their applications, and able to quickly learn new systems and associated software applications for proficient execution of tasks.
  • Ability to manage multiple demands with time related constraints in a fast-paced environment, and demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
  • Strong interpersonal and communication skills.

What Sets You Apart From The Crowd:

  • Must be able to quickly acquire an in-depth knowledge of multiple custom applications and new ‘out of the box’ solutions
  • Must be proficient with Window Operating Systems, MS office, and support tools.
  • Scripting experience is an asset
  • Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment.
  • Must be available for shift work (2 month rotation) including evenings, weekends & Holidays 24/7/365
#J-18808-Ljbffr

  • Bilingual IT Helpdesk Specialist

    2 months ago

    Old Toronto, Canada Cineplex Entertainment Limited Full time

    Bilingual IT Helpdesk SpecialistWork location: Remote OntarioCity: TorontoWhat you will do: Bilingual (French / English) IT Helpdesk Specialist. Work in Canada remotely to service Canadian operations. The Information Technology department has an immediate opening for the position of Bilingual IT Helpdesk Specialist reporting directly to the Manager, Cineplex...

  • Bilingual IT Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Cineplex Entertainment Limited Full time

    {"h1": "Bilingual IT Helpdesk Specialist", "p": "We are seeking a highly skilled Bilingual IT Helpdesk Specialist to join our team at Cineplex Entertainment Limited. As a key member of our IT department, you will provide day-to-day helpdesk support to our Canadian operations, working remotely from Ontario.Responsibilities:* Provide first-level IT support for...

  • Bilingual IT Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Cineplex Entertainment Limited Full time

    {"h1": "Bilingual IT Helpdesk Specialist", "p": "We are seeking a highly skilled Bilingual IT Helpdesk Specialist to join our team at Cineplex Entertainment Limited. As a key member of our IT department, you will provide day-to-day helpdesk support to our Canadian operations, working remotely from Ontario.Responsibilities:* Provide first-level IT support for...

  • IT Helpdesk Specialist

    3 months ago

    Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Key Responsibilities - Proactively monitor and support components of the Cineplex Systems Infrastructure. -...

  • IT Helpdesk Specialist

    1 week ago

    Toronto, Canada Showcase Full time

    IT Helpdesk Specialist Full-time, 40 hours/week In-Office and Remote **Salary**: starting at $40K+ per year Showcase is seeking an IT Helpdesk Specialist to provide level 1 technical support, maintain hardware, software, assist with IT projects, and other common IT-related responsibilities. This position is based in our Brampton head-office as well as...

  • Helpdesk Support

    3 months ago

    Toronto, Canada Fidelity IT Solutions Full time

    Technical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...

  • Bilingual IT Network Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Live Assets Full time

    Job DescriptionLive Assets, a leading IT agency, is seeking a highly skilled Bilingual IT Network Support Specialist to join our team.Key Responsibilities:Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as a Tier 3 support to Tier 1 and 2 Helpdesk staff.Act as an escalation point for Tier 1 and 2...

  • Bilingual IT Network Support Specialist

    3 weeks ago

    Old Toronto, Ontario, Canada Live Assets Full time

    Job DescriptionLive Assets, a leading IT agency, is seeking a highly skilled Bilingual IT Network Support Specialist to join our team.Key Responsibilities:Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as a Tier 3 support to Tier 1 and 2 Helpdesk staff.Act as an escalation point for Tier 1 and 2...

  • Customer Service Support- Bilingual

    4 months ago

    Toronto, Canada Atlantis IT group Full time

    **Customer Service Support - Bilingual** **Toronto, ON - Onsite** **Full Time** **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and...

  • Help Desk Specialist

    6 days ago

    Toronto, Ontario, Canada Bilingual Squad Full time

    Job Title: Help Desk AdministratorThe Bilingual Squad is seeking a highly skilled Help Desk Administrator to join our team. As a Help Desk Administrator, you will be responsible for providing timely and effective support to our company's I.T. infrastructure, systems management, communication, network management, and disaster recovery.Key...

  • Help Desk Specialist

    6 days ago

    Toronto, Ontario, Canada Bilingual Squad Full time

    Job Title: Help Desk AdministratorThe Bilingual Squad is seeking a highly skilled Help Desk Administrator to join our team. As a Help Desk Administrator, you will be responsible for providing timely and effective support to our company's I.T. infrastructure, systems management, communication, network management, and disaster recovery.Key...

  • IT Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Bilingual Squad Full time

    Job DescriptionJob Title: Help Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Help Desk Administrator to join our team at Bilingual Squad. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring that our IT infrastructure is running smoothly and efficiently.Key...

  • IT Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Bilingual Squad Full time

    Job DescriptionJob Title: Help Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Help Desk Administrator to join our team at Bilingual Squad. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring that our IT infrastructure is running smoothly and efficiently.Key...

  • Customer Service Helpdesk Associate

    1 week ago

    Toronto, Ontario, Canada Procom Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Helpdesk Associate to join our Client Services team at Procom. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and consultants.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Service Helpdesk Associate

    1 week ago

    Toronto, Ontario, Canada Procom Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Helpdesk Associate to join our Client Services team at Procom. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and consultants.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Bilingual IT Network Specialist

    5 days ago

    Old Toronto, Ontario, Canada Live Assets Full time

    IT Infrastructure and Operations RoleLive Assets is seeking a highly skilled Bilingual IT Network Engineer to join our client's IT team.Key Responsibilities:Provide advanced technical support and resolution for network-related issues.Act as an escalation point for Tier 1 and 2 staff.Develop and maintain job aids and standard operating procedures for Helpdesk...

  • Bilingual IT Network Specialist

    5 days ago

    Old Toronto, Ontario, Canada Live Assets Full time

    IT Infrastructure and Operations RoleLive Assets is seeking a highly skilled Bilingual IT Network Engineer to join our client's IT team.Key Responsibilities:Provide advanced technical support and resolution for network-related issues.Act as an escalation point for Tier 1 and 2 staff.Develop and maintain job aids and standard operating procedures for Helpdesk...

  • Bilingual Technical Support Specialist

    7 days ago

    Toronto, Canada Delpath Full time

    Bilingual Technical Support SpecialistLocation: Scarborough- 2 weeks training onsite and then Hybrid work model – 4 days per monthContract Duration: 12 monthsExtension: Yes, possibility of extensionFTE: Possible (based on performance + vacancy)Business group: CS&S Technical Support Help DeskThe main function of a technical help desk specialist is to...

  • Bilingual IT Network Engineer

    2 weeks ago

    Old Toronto, Canada Live Assets Full time

    IT Jobs in Canada Job Description Live Assets | IT Staffing Solutions is hiring a Bilingual IT Network Engineer to join our client’s IT Infrastructure and Operations team. Key Responsibilities Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as Tier 3 support to Tier 1 and 2 Helpdesk staff. Act...

  • IT Infrastructure Specialist

    1 week ago

    Toronto, Ontario, Canada Bilingual Squad Full time

    Job Title: Help Desk AdministratorThe Bilingual Squad is seeking a skilled Help Desk Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our company's IT infrastructure.Key Responsibilities:Provide timely support for company systems, including operating systems, software, servers,...