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Bilingual IT Network Engineer

2 months ago

Old Toronto, Canada Live Assets Full time
IT Jobs in Canada

Job Description

Live Assets | IT Staffing Solutions is hiring a Bilingual IT Network Engineer to join our client’s IT Infrastructure and Operations team.

Key Responsibilities

  • Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as Tier 3 support to Tier 1 and 2 Helpdesk staff.
  • Act as an escalation point for Tier 1 and 2 staff.
  • Update job aids and standard operating procedures for Helpdesk staff.
  • Learn & support company standard practice management clinic software at the advanced level.
  • Set up and configure new systems and IT network equipment (e.g. APs, network switches).
  • Provide support to end users to troubleshoot connectivity.
  • Work alongside the Server Cloud & Network engineers to understand what they are implementing and document their method of procedures.
  • Provide Early Life Support (ELS) after project-specific implementations.
  • Perform changes in Cisco Meraki firewalls, Ubiquiti switches and access points, IoT devices, and veterinary-specific equipment.
  • Utilize Microsoft 365 for project communications and file management.
  • Provide ongoing network support and troubleshooting residual IT issues.

Necessary Skills

  • Must be Fluent in English and French.
  • Extensive knowledge of Microsoft Windows operating systems and MS Office 365, Active Directory, Azure, and Intune.
  • Solid understanding of network topologies and protocols.
  • Layer-2 and Layer-3 experience for networking technologies (i.e. VLAN, STP, Wi-Fi, 802.1x).
  • Understanding of remote management tools and techniques.
  • Knowledge & administration of the Microsoft Windows Server platform.
  • Knowledge of Zendesk or related ticketing systems.
  • Experience in customer service, technical support, and IT field support.
  • Ability to work with a variety of internal stakeholders and different divisions.
  • Relevant certifications such as CCNA/CCNP, Cisco Meraki Solutions Specialist, or Microsoft Certified Azure Network Engineer Associate are desired.
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