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Bilingual IT Support Specialist

2 months ago

Old Toronto, Ontario, Canada Cineplex Entertainment Limited Full time
{"h1": "Bilingual IT Helpdesk Specialist", "p": "We are seeking a highly skilled Bilingual IT Helpdesk Specialist to join our team at Cineplex Entertainment Limited. As a key member of our IT department, you will provide day-to-day helpdesk support to our Canadian operations, working remotely from Ontario.

Responsibilities:

* Provide first-level IT support for hardware and software issues across all Cineplex LOB's
* Utilize the Helpdesk application to triage and manage all inbound incidents
* Resolve level one and two problems for users of the software and hardware, LAN and WAN, VPN, the Internet, and new computer/Exhibition/LBE technology
* Communicate solutions to end-users
* Proactively monitor and support components of the Cineplex Systems Infrastructure
* Perform break/fix hardware support as required
* Participate in the department's continuous improvement initiatives

Requirements:

* A degree in a relevant area of study, preferably Computer Science/Information Technology
* Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification is a strong asset
* Hardware maintenance and repair experience
* Strong interpersonal and communication skills
* Ability to manage multiple demands with time-related constraints in a fast-paced environment
* Proficiency with Window Operating Systems, MS office, and support tools
* Scripting experience is an asset

What We Offer:

* A dynamic and fast-paced work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Please note that this is a 24/7/365 role, including evenings, weekends, and holidays.

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