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Bilingual IT Network Support Specialist
2 months ago
Live Assets, a leading IT agency, is seeking a highly skilled Bilingual IT Network Support Specialist to join our team.
Key Responsibilities:
- Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as a Tier 3 support to Tier 1 and 2 Helpdesk staff.
- Act as an escalation point for Tier 1 and 2 staff.
- Update job aids and standard operating procedures for Helpdesk staff.
- Learn and support company standard practice management clinic software at an advanced level.
- Set up and configure new systems and IT network equipment (e.g. APs, network switches).
- Provide support to end users to troubleshoot connectivity.
- Work alongside the Server Cloud & Network engineers to understand what they are implementing and document their method of procedures.
- Provide Early Life Support (ELS) after project-specific implementations.
- Perform changes in Cisco Meraki firewalls, Ubiquiti switches and access points, IoT devices, and veterinary-specific equipment.
- Utilize Microsoft 365 for project communications and file management.
- Provide ongoing network support and troubleshooting residual IT issues.
Necessary Skills:
- Must be Fluent in English and French.
- Extensive knowledge of Microsoft Windows operating systems and MS Office 365, Active Directory, Azure, and Intune.
- Solid understanding of network topologies and protocols.
- Layer-2 and Layer-3 experience for networking technologies (i.e. VLAN, STP, Wi-Fi, 802.1x).
- Understanding of remote management tools and techniques.
- Knowledge and administration of the Microsoft Windows Server platform.
- Knowledge of Zendesk or related ticketing systems.
- Experience in customer service, technical support, and IT field support.
- Ability to work with a variety of internal stakeholders and different divisions.
- Relevant certifications such as CCNA/CCNP, Cisco Meraki Solutions Specialist, or Microsoft Certified Azure Network Engineer Associate are desired.