Vp, Account Management

4 weeks ago

Old Toronto, Canada Tbwa ChiatDay Inc Full time

About the Team:

Our Enterprise Account Management team is responsible for driving revenue growth, client retention, and overall customer satisfaction within the North American telecom sector. We work closely with enterprise clients to understand their specific needs, tailor innovation B2B SaaS solutions and build long lasting partnerships. We are committed to staying at the forefront of the rapidly evolving telecom industry, enabling our clients to achieve new levels of efficiency and performance.

About the Role:

As the Vice President of Enterprise Account Management, you will lead a team to drive revenue growth, client retention, and customer success within North America’s telecom sector by redefining how we engage with longstanding enterprise clients and introducing innovative, value-driven approaches to client experience. With many clients already in place, this role will focus on elevating their engagement by developing strategies that prioritize collaborative, solution-based partnerships.

This role may be a great fit for you if you hold deep telecom expertise, experience leading C-suite engagements, and a proven track record in transforming client relationships. If you're eager to bring fresh, strategic ideas that align with our culture and growth goals—and to build long-term, impactful client partnerships—this may be a perfect fit.

Periodic travel throughout North America is required for this role.

What You’ll Be Doing:

  • Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure the long-term retention of key telecom enterprise clients.
  • Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
  • Establish and nurture strong relationships with executive-level stakeholders across telecom clients. Act as a trusted advisor to address strategic goals and position our solutions as critical enablers.
  • Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture that is aligned with company goals.
  • Work closely with cross functional teams such as Product, Sales, and Marketing to ensure a unified approach to client needs, challenges, and future growth opportunities.
  • Stay up to date on industry trends, competitor activities, and regulatory developments affecting telecom clients. Provide insights and feedback to influence product development and market positioning.
  • Develop accurate revenue forecasts, track performance against targets, and report on key metrics to the executive team, leveraging data to make informed decisions.
  • Lead complex contract negotiations, ensuring mutual value, favorable terms, and timely renewals.

What We’re Looking For:

  • 12+ years in enterprise account management, sales, or customer success in B2B SaaS with at least 5 years serving the North American Telecom industry.
  • Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
  • Deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients.
  • Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
  • Strong ability to analyze data, derive insights, and make data-driven decisions. Proficiency in forecasting, financial reporting, and using CRM tools.
  • Excellent verbal and written communication skills, with the ability to influence stakeholders, negotiate contracts, and present to executive audiences.
  • Degree in Business, Communications, or a related field.
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