Junior Bilingual

2 days ago


Toronto, Canada S.i. Systems Full time
Our client is looking for a

Junior Bilingual (EN/FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issues and resolve incidents (Hybrid - office across Canada)

**Candidates that are not fluent/bilingual in both English and French will not be considered.**

Responsibilities This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels. Comfortable with a variety of basic software solutions Good communication, time management Demonstrated ability and willingness to learn new tools. Dependable and reliable Familiarity with updating and using a knowledge base. General knowledge of computer systems, analysis techniques, and ITIL processes

Must Haves 2+ years experience in

Tier 1 Desktop Support Bilingual

(English/French) Hybrid at the office nearest to you

Nice to Haves ITIL V3 or V4 KCS M365 Apply

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