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Bilingual Client Solutions Manager

1 month ago


Toronto, Canada Junction Collective Full time

Must be bilingual (English/French)
- Fully remote

Our client is a leader in social media technology and services. Their mission is to provide cutting-edge social advertising solutions that allow brands to maximize their digital footprint and drive ROAS. They partner with all social platforms including Facebook / Instagram, TikTok, Twitter, Snapchat, and Pinterest, and create technologies that sit on top of their buying platforms and allow for unique targeting and optimizations that drive performance and deliver meaningful results.

More than 1,500 businesses have trusted our client to solve their newest and toughest challenges. Our client has offices in Boston, Bentonville, Hyderabad, Rochester, and Sydney.

As a Client Solutions Manager, you will play a pivotal role in driving the success of a Fortune 1 retailer's Social Media marketing tactics. You will be a part of a customer-obsessed team dedicated to delivering social tactics, training, and support that enables retail stores to manage a revolutionary social presence. You'll help the client meet their business objectives by developing and advocating best practices with field associates and at the national brand scale. You'll gain insights into both the business and ongoing Social Media activity.

The Client Solutions Manager reports into the Director, Client Solutions while supervising and providing guidance on day-to-day tasks to junior members of the team.

**Responsibilities**:
Build relationships with field associates

Get to know your users. Who are they? What are their unique business challenges? What motivates them? What is their corporate culture like? How do they like to communicate?

Craft communication to drive program awareness, adoption, and usage

Developing recognition plans & drive friendly competition between field associates

Be Creative and Inspire

Execute tactical solutions & marketing campaigns

Enable field associates to create human-centered digital relationships with customers through social media

Contribute to the design and strategy of adoption tactics

**Reporting & Insights**

Assist in ad hoc reporting or campaign requests

Proactively share user successes and opportunities

Proactively identify needs with the internal team to create solutions to better serve end-users and clients

Stay up to date/research trending social media topics, client information, and competitive landscape

Identify internal trends to provide the client insights to harness the power of field users and creative

**Collaborate**

Stay apprised of main client contact.

Be aware of any national marketing efforts and events.

Understand performance updates and regular reporting to internal teams.

Work internally to assist in the delivery of any ad hoc requests/strategy or reports.

Provide recommendations based on expertise and observations.

Assist in collaborating with any other partners of the client

Technical understanding of both the front and back ends of the tool.

Anticipate client tool needs.

Assist in escalating and resolving any larger tool issues.

Capture key takeaways and follow-ups from both internal and external meetings and calls.

Gain expertise with the focus areas of each of the cross-functional teams.

**Requirements**:
5+ years of experience in social marketing and content creation, digital marketing or PR - in an agency or in-house setting.

Bilingual (French Canadian and English)

Intermediate to advanced Microsoft Suite and Google Suite skills

Ability to develop, communicate, successfully implement, and measure projects - working closely with cross-functional teams.

Effective time management skills - ability to prioritize and meet deadlines and follow-through.

Strong work ethic. Must be self-motivated and able to take the initiative to get the job done.

Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment.

Proven ability to build strong collaborative partnerships with external stakeholders