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Bilingual Client Solutions Manager
4 weeks ago
Must be bilingual (Canadian English/French)
- Fully remote
Our client is a leader in social media technology and services. Their mission is to provide cutting-edge social advertising solutions that allow brands to maximize their digital footprint and drive ROAS. They partner with all social platforms including Facebook / Instagram, TikTok, Twitter, Snapchat, and Pinterest, and create technologies that sit on top of their buying platforms and allow for unique targeting and optimizations that drive performance and deliver meaningful results.
More than 1,500 businesses have trusted our client to solve their newest and toughest challenges. Our client has offices in Boston, Bentonville, Hyderabad, Rochester, and Sydney.
As a Client Solutions Manager, you will play a pivotal role in driving the success of a Fortune 1 retailer's Social Media marketing tactics. You will be a part of a customer-obsessed team dedicated to delivering social tactics, training, and support that enables retail stores to manage a revolutionary social presence. You'll help the client meet their business objectives by developing and advocating best practices with field associates and at the national brand scale. You'll gain insights into both the business and ongoing Social Media activity.
The Client Solutions Manager reports into the Director, Client Solutions while supervising and providing guidance on day-to-day tasks to junior members of the team.
**Responsibilities**:
**Build relationships with field associates**
Get to know your users. Who are they? What are their unique business challenges? What motivates them? What is their corporate culture like? How do they like to communicate?
Craft communication to drive program awareness, adoption, and usage
Developing recognition plans & drive friendly competition between field associate
**Be Creative and Inspire**
Execute tactical solutions & marketing campaigns
Enable field associates to create human-centered digital relationships with customers through social media
Contribute to the design and strategy of adoption tactics
**Reporting & Insights**
Assist in ad hoc reporting or campaign requests
Proactively share user successes and opportunities
Proactively identify needs with the internal team to create solutions to better serve end-users and clients
Stay up to date/research trending social media topics, client information, and competitive landscape
Identify internal trends to provide the client insights to harness the power of field users and creative
**Collaborate**
Stay apprised of main client contact.
Be aware of any national marketing efforts and events.
Understand performance updates and regular reporting to internal teams.
Work internally to assist in the delivery of any ad hoc requests/strategy or reports.
Provide recommendations based on expertise and observations.
Assist in collaborating with any other partners of the client
Technical understanding of both the front and back ends of the tool.
Anticipate client tool needs.
Assist in escalating and resolving any larger tool issues.
Capture key takeaways and follow-ups from both internal and external meetings and calls.
Gain expertise with the focus areas of each of the cross-functional teams.
**Requirements**:
5+ years of experience in social marketing and content creation, digital marketing or PR - in an agency or in-house setting.
Bilingual (French Canadian and English)
Intermediate to advanced Microsoft Suite and Google Suite skills
Ability to develop, communicate, successfully implement, and measure projects - working closely with cross-functional teams.
Effective time management skills - ability to prioritize and meet deadlines and follow-through.
Strong work ethic. Must be self-motivated and able to take the initiative to get the job done.
Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment.
Proven ability to build strong collaborative partnerships with external stakeholders
**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment are considered without regard to any protected category including but not limited to, race, colour, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
