Int. Bilingual
2 days ago
Duration:
6 months Location:
Markham
As a Bilingual Customer Analyst, you will have a crucial role in aiding brokerages to access assistance, offering guidance, and providing in-depth technical support and troubleshooting.
Must Have Skills: 2+ years of experience in a
customer contact center. Proficiency in relevant
computer applications
and call center systems. Bilingual proficiency in
French
and
English Insurance/Fi
industry exp
Nice To Have Skills: Basic understanding of broker operating environments and insurance principles. Basic knowledge of Underwriting principles. College or University Degree, preferably in Business Management or a related field.
Job Responsibilities: Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries. Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information. Ensure that ticket lifecycles do not exceed defined standards. Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner. Build, modify, and remove system access as requested, closely adhering to defined standards. Provide support on systems when called upon by peers, particularly junior members. Maintain up-to-date knowledge of supporting systems and provide cross-training as needed. Prioritize and manage multiple requests based on the urgency and impact of each request.
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