Senior Engagement Manager

5 days ago

Old Toronto, Canada Workday Full time
p>Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. That’s why we look after our people, communities and the planet while still being profitable. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? p>

About the Team

As an Engagement Manager in our Canadian practice, you will be the key player on a team that guides customers through the solution delivery and deployment lifecycle by partnering with Workday leadership, consultants, and resource management. You will be the Workday leader ultimately responsible for managing the Customer experience through deployments.

About the Role

Workday is looking for a Professional Services Engagement Manager with strong financials expertise or HCM expertise to join our growing Canadian team. The Engagement Manager will be responsible for ensuring the successful implementation of the Workday solution for clients across a broad spectrum. In addition, the Engagement Manager will be involved in the development of several key project artifacts and work closely with the client project manager to resolve issues that stand in the way of project success.

  • Project manage one or more Workday Financials/HCM/Payroll implementations concurrently
  • Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
  • Provide guidance and mentoring to Professional Services resources working on your implementations
  • Ensure projects are properly planned and staffed
  • Manage and measure project performance using appropriate tools and techniques
  • Perform risk management to collaboratively minimize and manage project risks proactively with customers
  • Work with the client project manager to identify and resolve issues that could impact project scope and/or timeframes
  • Work with Delivery Assurance to ensure compliance with agreed to checkpoints
  • Present at Executive Steering Committee meetings
  • Ensure the client takes advantage of Workday best practices
  • Be a liaison for Professional Services when interacting with Sales and other internal stakeholder groups
  • Identify opportunities to position other service offerings
  • Ensure the client can serve as a reference upon completing their implementation
  • Assist in the transition of the customer from Professional Services to Product Support
  • Ensure the project is delivered within the budget outlined in the SOW
  • Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

About You

Basic Qualifications

  • 2+ years of managing complex ERP implementations, with a strong focus on Financials/HCM or Payroll
  • 2+ years implementing Workday, PeopleSoft, Oracle, SAP or similar applications
Other Qualifications:
  • Become an authority in Workday's Implementation Methodology for use on all engagements
  • Demonstrable proficiency in the Workday product suite
  • Full project P+L ownership
  • Consulting experience strongly preferred with a software consulting or with a professional services consulting firm
  • Strong ability to support HR transformation and organizational change management initiatives within the context of a technology deployment
  • Experience implementing Workday, Oracle, PeopleSoft, SAP, Ultimate or a similar application.
  • Previous experience with project management tools (Microsoft Project, Smartsheets, etc).
  • Previous service sales experience is a plus. Successful candidates have a balance of functional (business) and technical experience
  • Ability to travel up 25% percent or more of the time
  • French language preferred but not required

Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. For more information regarding Workday’s comprehensive benefits, please click here.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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