Account Office Manager

4 days ago


Old Toronto, Canada Deliverect Group Full time
p>Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. span>

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

Your Impact:

As the Head of Account Management, you will lead and shape the strategy for managing and growing Deliverect’s portfolio of customers in the US and Canada.

Your mission will be to drive meaningful impact on the regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.

A Typical Day:
  • Oversee the Account Management Team: Lead and mentor a high-performing team responsible for managing all customer relationships in the US and Canada, ensuring alignment with company goals and delivering exceptional customer experiences.
  • Executive Relationship Management: Build and strengthen relationships with executives at key enterprise accounts, positioning Deliverect as a trusted partner and advisor.
  • Data-Driven Decision-Making: Leverage data to interpret customer product usage and trends, providing actionable insights to the team and customers.
  • Best Practices Implementation: Establish and promote best practices for account management and customer success, driving consistency and excellence across the team.
Your Expertise:
  • Demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or the restaurant technology space.
  • 4+ years experience within Account Management
  • Ability to build and maintain strong relationships with customers, from frontline users to C-level executives, acting as a trusted advisor and advocate.
  • Understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.
  • Proficiency in data analytics and customer insights platforms to identify trends, assess performance, and inform strategic decisions.

    Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

    Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.



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