Director of Operations and Data Management

1 month ago

Hamilton, Canada Oak View Group Full time
p>Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.The Director of Operations is responsible for the efficient, professional and profitable operation of the Food Services and Hospitality. The Director of Operations is responsible for overseeing every managerial, f/t and p/t position, and ensuring full compliance with provincial labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Director of Operations will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Director of Operations will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.This is a key position for the effective and profitable operation of the business. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.For FT roles: Benefits: Health, Dental and Vision insurance, pension matching, and paid time off (vacation days, sick days, and 12 holidays) Assists in the overall effective management of the food service operations.Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.Assist in the management of catered events from setup to tear down, including handling all communication with hourly staff, culinary staff & guests.Ensure legal, efficient, professional and profitable operation of the venue.Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.Author, review and amend policies & procedures.Author and amend contracts; determine and project point-of-sale to guest ratio.Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.Provides each staff member with the proper direction and follows up on all assignments.Inspects the operation on a regular basis to ensure that the established quality standards are maintained.Gives the staff members clear direction, and provides the necessary assistance for them to perform their work.BA or BS with business-related major; li>Minimum 5-7 years of management experience in the food-related or concessions industry.Nationally recognized, advanced food service sanitation training course certification.Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.Ability to make sound business/operations decisions quickly and under pressure.Ability to speak, read, and write in English.Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.Possess a thorough working knowledge of all existing concessions and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.Possess a valid Food Handlers certificate and Alcohol Service Permit if required by the provincial government.Familiar with inventory cost control and menu planning.Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. li>Ability to work independently with little direction.At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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