Manager Parking Operations

7 months ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21677

Manager Parking Operations
Planning & Economic Development
Transportation Planning & Parking
80 Main St. West

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 8
- SALARY/HOUR: $64.080 - $80.099 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Regular

Job Description ID #: 2661

**SUMMARY OF DUTIES**

Reporting to Director Transportation Planning and Parking, the Manager, Parking Operations, is responsible for the delivery of all on and off-street parking programs and services, including the operation and maintenance of all parking facilities. They develop and recommend policies, procedures and new parking strategies and initiatives for immediate and long-term service delivery.

Accountable for establishing and achieving Sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best practices” approach in developing and delivering quality services in a timely and cost effective manner.

Evaluates and reports on the Section’s service, financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.

Uses strong leadership and guidance, customer focus, innovation/creativity, team advocacy, staff delegation, empowerment and staff development to achieve desired results.

**GENERAL DUTIES**

Leads an effective Section team, providing coaching and advice to subordinate supervisors and staff to optimize performance. Prepares work schedules, assigns duties to staff, establishes priorities, conducts staff hiring, monitors and evaluates staff performance, disciplines and trains staff, as well as assists in developing staff to their full potential.

Participates in strategic planning and direction of the Division.

Provides backup coverage for the Director, Transportation Planning and Parking as required.

Provides professional consultation, including reports, to Council and its Committees. Provides written and verbal reports of findings, actions and recommendations to Councillors’ offices, general public, senior management and external agencies.

Develops the annual operating and capital budgets for the section. Monitors current and capital expenditures and provides variance reports.

Responds to various Corporate, community, Provincial or Federal proposals for service initiatives, changes or enhancements. Provides informed and accurate advice and opinions on relevant technical, operational, financial and legislative issues.

Manages the general administration of the work area under his/her jurisdiction by developing and recommending new policies and procedures and monitoring existing ones to maximize utilization of section resources. Ensures compliance with Provincial Statutes and municipal by-laws.

Responsible for the overall co-ordination and delivery of parking operations by in-house and contractual staff, including researching, developing and recommending new policies, procedures and by-law regulations.

Ensure that the approach to development, delivery, evaluation and accountability of parking operations and new parking initiatives reflects sound business practices and incorporates industry best practices. Establishes performance measurements and service levels for key activities and initiatives.

Recommends and implements strategies to improve operations and technology and to advance long-range planning principles.

Assumes lead accountability and responsibility in directing all aspects of parking operations to meet current and long term needs.

Provides informed and accurate advice and opinions on relevant technical, operational, financial and legislative issues.

Ensure compliance with Corporate/Departmental/Divisional policies, procedures and safe working practices.

Establish and achieve sectional goals and objectives, through co-ordination with other departments, agencies and community groups, and the efficient use of staff and financial resources.

Actively encourage and support an engaged workforce which supports continuous improvement, customer service, innovation and the delivery of quality servi

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