Application Support Analyst

3 weeks ago

Burlington, Canada Bunzl Canada Full time

Position Summary

Reporting to the Director of IT, this position will be the technical leader for the Bunzl GRP (Grocery, Retail & Processor) and R3 (Redistribution) segments, providing technical support for a suite of applications within our internal and external information space. You will be responsible for leading all aspects related to supporting, maintaining and improving use of those applications as well as implementing new applications. You will collaborate with application development and support teams, business partners, infrastructure specialists and application vendors. You will be responsible for establishing and maintaining key relationships within the enterprise that can be leveraged for improved communication, planning and deliverables.

Responsibilities

  • Act as a liaison between business and technical resources to help build solutions and manage projects.
  • Be the key resource for managing application enhancements, EDI integrations, and resolving production support issues. You will use many skills in doing so, such as coding, configuration, and data queries, and will be eager to learn new skills as needed.
  • Develop a deep understanding of the application architecture and workflows as relates to data movement across multiple application systems.
  • Be responsible for documentation that will assist in capturing and perpetuating subject matter expertise within the teams.
  • Effectively engage with all team members and business partners to successfully maintain strong, healthy, honest relationships.
  • Constantly look for opportunities to improve the use of the applications both in business processes and by automating IT processes.
  • Implement new applications to support business deliverables, becoming the IT subject matter expert.
  • Travel as needed – up to 20% within Canada (occasionally) the United States.

Qualifications

  • A Bachelor’s Degree in Business, Commerce, Logistics/Supply Chain, and/or Computer Science, or related field or equivalent work experience.
  • Three (3) years of application support and/or business analysis experience, and/or Five (5) years of experience with supply-chain management, warehouse management and similar systems.
  • Experience supporting and/or using all aspects of ERP systems.
  • Experience supporting e-commerce platforms and CRM applications.
  • Natural curiosity to learn, to troubleshoot issues and to understand the root cause of problems.
  • Strong leadership and communication skills, that will enable the candidate to manage cross-functional teams along with enhancing both business and team member relationships.
  • Experience with IBM i or zSeries systems would be an asset.
  • Certification and/or experience in project management is an asset.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

  • We believe through diversity we build strength.
  • We believe that an entrepreneurial spirit provides endless possibilities.
  • We believe that together we can achieve anything.
  • We believe through innovation we can find dynamic solutions.
  • We believe that motivated people create happy customers.
  • We believe everyone counts at Bunzl.
  • We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you

What’s in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted.

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