Analyst - Server & Application Support - Jws (35hrs)

6 months ago

Burlington, Canada Halton District School Board Full time

**Position**: Analyst - Server & Application Support

**Salary Range**: $ 66,438 - $ 79,229 - Band 5

**Location**: Information Services, J. W. Singleton Education Centre

**Work Schedule**: 35 hours/week, 12 months/year

**Effective Date**: As Soon As Possible

**Position Summary**:
The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

**Key Responsibilities**:
Install, monitor and maintain Board server environments (Central/Corporate, School Servers, Physical and Cloud) on-prem and cloud based infrastructure based on board standards

Responsible for server and software asset life cycle management, ensuring recommendations are brought forward to management outlining projected costs, resources and projects to maintain hardware and software to reduce vulnerability and risk to the Board

Training other Information Services team members in trouble investigation and use of tools

Responding to security alerts and resolving issues

Facilitate upgrades and remediate security and enhancements with Functional Leads and Vendors

Manage device access & security setting through the Google Admin Console and Microsoft Group Policy configuration

Investigate potential security vulnerabilities, breaches, alerts, user reported events and other cybersecurity incidents

Proactively identify, research and mitigate system vulnerabilities to user accounts, sensitive board data and Enterprise systems

Responsible for administering the Google Admin Console and Microsoft Entra ID /AD environments

Monitor and resolve security issues, implementing mitigations and inform on long term solutions/direction to resolve ongoing

Perform security and access investigations as directed by management

Coordinate with affected users, management and Privacy & Records Manager to facilitate evidence gathering & reporting.

Contact end users directly, share information, offer advice and guidance, address questions and concerns

Ensure security response documentation is updated regularly to reflect new threats, actions to be taken

Participates on and leads Incident Response teams and maintains documentation to support successful closure and follow up to issues. Contributes to identification of mitigations and strategies to be implemented to reduce future risk

Evaluate hardware and software upgrades to enhance and replace end of life technologies at sites and make recommendations to management

Implement solutions to ensure proper operation and functionality in a timely manner

Continued personal improvement through formal education and courses

Keeps up with current technologies through self-education and vendor focused training on software and hardware

Research potential up and coming security threats and formulate possible solutions to present to Management

Collaborate with other departments to ensure a thorough understanding of all board systems and infrastructure

Participates in and leads cross departmental teams to investigate issues to successful resolution

Collaborates with departments to identify training needs and creates customized training sessions

Meet with departments to complete business analysis of workflows and business needs and develop optimization and efficient process to support board operations (ex., Information Services service request system, Google environment)

Communicates effectively with peers, department and sites to ensure clear understanding of issues and resolutions

Provides high level messaging to first and second level support regarding system wide issues and alerts

Diffuses conflict with users experiencing technology challenges

Acts as an escalation point for other Information Services teams to de-escalate situations and work to successfully resolve concern/issue

**Qualifications Required**:
College degree in related Information Technology field.

4 years relevant experience and 2 years experience in a security/cybersecurity related position

Cybersecurity and or Vulnerability certification from one of the following organizations: ISECOM, ISC2 CC (Certified in Cybersecurity), CISA, MITRE or equivalent

Microsoft Azure Fundamentals Certification or equivalent

Google WorkSpace Level 2

Network Designation or Certification in an industry recognised program (ex., Network+)

**Preferred Qualifications**:
College degree in Computer Systems, Networking and Server Engineering

7 years relevant experience and 2 years experience in a security/cybersecurity related position

ISC2 -SSCP, CCSP, Professional Security Analyst

Microsoft Azure Security Admin

Google Admin Level 2+

Certification or credit achievements towards Mic

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