Analyst - Server & Application Support - Jws (35hrs)
6 months ago
**Position**: Analyst - Server & Application Support
**Salary Range**: $ 66,438 - $ 79,229 - Band 5
**Location**: Information Services, J. W. Singleton Education Centre
**Work Schedule**: 35 hours/week, 12 months/year
**Effective Date**: As Soon As Possible
**Position Summary**:
The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.
**Key Responsibilities**:
Install, monitor and maintain Board server environments (Central/Corporate, School Servers, Physical and Cloud) on-prem and cloud based infrastructure based on board standards
Responsible for server and software asset life cycle management, ensuring recommendations are brought forward to management outlining projected costs, resources and projects to maintain hardware and software to reduce vulnerability and risk to the Board
Training other Information Services team members in trouble investigation and use of tools
Responding to security alerts and resolving issues
Facilitate upgrades and remediate security and enhancements with Functional Leads and Vendors
Manage device access & security setting through the Google Admin Console and Microsoft Group Policy configuration
Investigate potential security vulnerabilities, breaches, alerts, user reported events and other cybersecurity incidents
Proactively identify, research and mitigate system vulnerabilities to user accounts, sensitive board data and Enterprise systems
Responsible for administering the Google Admin Console and Microsoft AzureAD/AD environments
Monitor and resolve security issues, implementing mitigations and inform on long term solutions/direction to resolve ongoing
Perform security and access investigations as directed by management
Coordinate with affected users, management and Privacy & Records Manager to facilitate evidence gathering & reporting.
Contact end users directly, share information, offer advice and guidance, address questions and concerns
Ensure security response documentation is updated regularly to reflect new threats, actions to be taken
Participates on and leads Incident Response teams and maintains documentation to support successful closure and follow up to issues. Contributes to identification of mitigations and strategies to be implemented to reduce future risk
Evaluate hardware and software upgrades to enhance and replace end of life technologies at sites and make recommendations to management
Implement solutions to ensure proper operation and functionality in a timely manner
Continued personal improvement through formal education and courses
Keeps up with current technologies through self-education and vendor focused training on software and hardware
Research potential up and coming security threats and formulate possible solutions to present to Management
Collaborate with other departments to ensure a thorough understanding of all board systems and infrastructure
Participates in and leads cross departmental teams to investigate issues to successful resolution
Collaborates with departments to identify training needs and creates customized training sessions
Meet with departments to complete business analysis of workflows and business needs and develop optimization and efficient process to support board operations (ex., Information Services service request system, Google environment)
Communicates effectively with peers, department and sites to ensure clear understanding of issues and resolutions
Provides high level messaging to first and second level support regarding system wide issues and alerts
Diffuses conflict with users experiencing technology challenges
Acts as an escalation point for other Information Services teams to de-escalate situations and work to successfully resolve concern/issue
**Qualifications Required**:
College degree in related Information Technology field.
4 years relevant experience and 2 years experience in a security/cybersecurity related position
Cybersecurity and or Vulnerability certification from one of the following organizations: ISECOM, ISC2 CC (Certified in Cybersecurity), CISA, MITRE or equivalent
Microsoft Azure Fundamentals Certification or equivalent
Google WorkSpace Level 2
Network Designation or Certification in an industry recognised program (ex., Network+)
**Preferred Qualifications**:
College degree in Computer Systems, Networking and Server Engineering
7 years relevant experience and 2 years experience in a security/cybersecurity related position
ISC2 -SSCP, CCSP, Professional Security Analyst
Microsoft Azure Security Admin
Google Admin Level 2+
Certification or credit achievements towards Micro
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