Application Support Analyst

3 days ago

Burlington, Canada Andrew Peller Limited Full time

#BeExtraordinary
At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be
extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
**Job Title: Application Support Analyst Incumbent**:
**Location**: Grimsby, ON as needed / Hybrid role
The Application Support Analyst will be responsible for maintaining and improving computer systems managed by the Information Technology department.
As part of the Application Support team, you will be accountable for the performance and availability of all APL Applications used by all users at various locations across Canada.
Write and create reports and SQL extracts as needed using Oracle Accounting reporting suite, Oracle BI Publisher, Oracle BI Cloud Analytics
Collaborate with Business and Project Leads, as well as IT team to resolve issues and to ensure solutions are viable and consistent.
Keep current on OCI technologies, especially Oracle database.
Implements computer system requirements by defining and analyzing system problems.
Provide support with designing, and testing standards and solutions for all APL Applications.
Maintaining and upgrading existing systems as required.
Develops solution by preparing and evaluating alternative workflow solutions and validates results by testing programs.
Conducts regular reviews of systems and generates reports on efficiencies and improvement areas.
Structuring and prioritizing business requirements and communicating plans for review and approval.
Maps and documents interfaces between legacy and new systems.
Understand software development lifecycles, change request processes
Participate in projects as needed.
Provide Level 1.5 and level 2 support.
Provide support after hours and/or weekends as required
**Direct Reports**: None
Works closely with all employees across all divisions and departments on a daily basis
SKILLS, KNOWLEDGE, EXPERIENCE
Bachelor's degree in Information Technology or Computer Science.
Minimum 3 - 5 years' experience with Oracle and Databases ideal
Minimum 3 - 5 years network and system administration experience ideal
3 -5 years' experience implementing, configuring, and managing systems (Oracle Cloud, LS Retail, MSSQL) ideal
Strong verbal and written communication skills, with the ability to liaise with key business stakeholders, internal team members and vendors.
Knowledge on POS system and Application (LS Retail, Microsoft Dynamics)
Highly organized, with the ability to multi-task, schedule and balance competing priorities to meet deadlines.
Working individually and within a team, in a dynamic, fast-paced and customer-focused environment.
Ability to collaborate with other internal or external stakeholders
Excellent analytical and problem-solving skills.
Proactive mindset with a commitment to continuous learning and improvement.
We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.
**Accommodation**:
**Equal Opportunity Employment**:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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