Technical Consultant

6 days ago

Montreal, Canada ServiceNow Full time

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Job Description

We are hiring for ALL levels from Associate to Senior.

This role is required in office, 2 days per week, in Montreal, Canada.

What you get to do in this role:

The role of the Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

  • Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Participate in the development of new offerings for our technical accelerator portfolio.
  • Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
  • Demonstrate the product, both standard and tailored to customer needs.
  • Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
  • Develop and maintain strong working relationships with global Impact team members.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Mentor resources and peer review development work.
  • Help customers unlock business value and improve the adoption of the ServiceNow products.
  • Deliver our portfolio of technical accelerators remotely to Impact customers.
  • Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
  • Contribute to net new accelerator innovation and continuous improvement efforts.
Qualifications

In order to be successful in this role:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  • Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies.
  • Experience with ITOM/ITAM.
  • Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products.
  • Experience working with Agile methodologies.
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
  • Prepared to study for, obtain and maintain ServiceNow certifications.
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
  • Loves to win as a team and work efficiently in a collaborative environment.
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  • Have a hungry and humble mindset; and proactively seek help when challenges arise.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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