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Senior Claims Assistant
3 months ago
- General office duties
Allstate du Canada, compagnie d’assurance est chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pour une neuvième année de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés.
Désignation du rôle : Hybride – À domicile et au bureau de Markham 2-3 jours par semaine
Description du poste :
Relevant du directeur ou de la directrice, opérations nationales, le ou la titulaire du poste offrira un soutien et un service à la clientèle au sein des opérations des réclamations. L’adjoint principal ou l’adjointe principale aux réclamations réalise plusieurs tâches visant à soutenir les conseillers en réclamations, y compris l’émission de paiements et de recouvrements, l’attribution des dossiers de réclamations et l’utilisation de plusieurs logiciels. Ceci implique notamment l’élaboration, la mise en œuvre et l’entretien de feuilles de calcul et le suivi des flux de tâches actuels. Le ou la titulaire fera partie de l’Équipe des opérations et s’assurera que les exigences en matière de performance du Groupe Allstate du Canada et de l’Unité des réclamations sont respectées.
Responsabilités :
- Offrir une expérience client hors pair pour les conseillers en réclamation de tous les niveaux;
- Traiter les paiements dans les limites d’autorisation allouées;
- Collaborer avec les conseillers en réclamation, les cliniques, les gestionnaires de cas et leurs représentants et fournisseurs de service;
- Donner, à la demande de son ou sa gestionnaire, une formation en milieu de travail aux membres de l’équipe;
- Gérer de façon proactive les priorités quotidiennes, en assurant un équilibre entre les tâches nouvellement attribuées et celles en cours;
- Remplacer au besoin les autres adjoints aux réclamations;
- Effectuer diverses tâches administratives générales.
Compétences :
- Diplôme d’études secondaire ou son équivalent (exigence minimale);
- Expérience en service à la clientèle;
- Volonté d’offrir un service à la clientèle de qualité exceptionnelle;
- Aisance à travailler avec ordinateur et bonnes connaissances informatiques;
- Aptitudes marquées pour la communication orale et écrite;
- Capacité de collaborer avec ses pairs et ses subordonnés pour atteindre les objectifs;
- Autonomie et forte motivation;
- En voie d’obtenir le titre de professionnel en assurance agréé (PAA) – un atout.
Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.
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