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Bilingual Customer Service Representative

3 months ago

Montréal QC, Canada Omega Holdings Full time

Duties/Responsibilities:

  • Interacts with customers via telephone, email, and online chat, to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to re solve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Full cycle procedure of Sales & Returns.
  • Performs other related duties as assigned, including occasional backup in administrative requirements.
  • Assists with Accounts Receivable collection.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software.
  • Able to multi-task and work in a high-paced environment.
  • Bilingual in French and English

Education and Experience Requirements:

  • High school diploma or equivalent.
  • 3+ years' customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.