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Customer Service Representative

2 months ago

Toronto ON, Canada Gertex Solutions Full time

THE GERTEX STORY

Our story began nearly three decades ago, when our three founding members (who are also brothers) came together in their parents' basement to bring their ambition to life. We're proud of where we began – and how far we've come. But, we’re more excited about the relationships we have built with our customers and the hundreds of companies we help every day.

Today, we have 75,000 square feet of storage space to call our own, where we house products for our clients so they can access whatever they need, when they need it. Our solutions include customized services and products that will meet any unique resource supply needs. We work closely with customers to figure out the best possible options we can offer that will save time, money and even storage space. We will ensure every resource supply journey is as simple and as seamless as possible.

By joining Gertex within the position as a Customer Service Representative, you will receive a competitive compensation package, employer supported benefit program, learning and career opportunities, and be part of a highly collaborative team environment

THE ROLE

Under the direction of the Customer Service Manager, the Customer Service Representative’s primary focus’ includes sales order entry, customer service, and assisting Account Directors with quotations, follow ups, and customer invoicing.

KEY RESPONSIBILITIES:

  • Receive, enter, process and manage sales orders in the company’s ERP system
  • Investigate and correct sales orders and resolve discrepancies
  • Assist Account Directors with quote preparation and follow-ups
  • Coordinate with other departments to ensure that all pricing and product information is accurate
  • Communicate with internal team regarding issues related to order fulfillment
  • Provide data and reporting to the sales team
  • Assist in preparing responses to RFPs (request for proposals) and RFIs (request for information)
  • Provide customer support by responding to incoming customer questions or issues
  • Maintain files and records so they remain updated and easily accessible
  • Review pending orders and customer requests to ensure excellent customer service and customer experience
  • Participate in ad-hoc projects and initiatives as required
  • Coordinate with company staff to provide exemplary service to customers
  • Maintain records of all sales leads and/or customer accounts within the CRM system in a timely manner and in accordance with Gertex policy
  • Regularly meet with Customer Service Manager to review established KPI metrics, including sales activities, and progress on goals

BACKGROUND AND QUALIFICATIONS:

  • Ideal candidate holds a bachelor’s degree in Business Administration or Commerce
  • 1-3 years of prior experience in a customer service/sales representative capacity is required
  • Prior sales experience is a plus
  • Ideal candidate demonstrates ability to multitask and work independently
  • Candidate will have strong attention to detail, strong sense of urgency and is highly organized
  • A Team player whose visions and values align with those of Gertex Solutions.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Gertex Solutions is an inclusive, equitable and accessible workplace. If you require accommodation for any portion of the recruitment and hiring process, please let us know.