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Team Lead Health Services Programs

2 months ago

Calgary, Canada Canadian Pacific Railway Full time

The Team Lead, Health Services Programs oversees a multi-disciplinary team to support Health Services (HS) and Disability Management (DM) programs for US and Canadian employees and candidates. This role involves administering, developing, delivering, analyzing, and managing systems related to medical fitness for duty and medical leaves in alignment with organizational objectives, providing solutions, and implementing programs.

The position provides leadership to HS Analysts, Specialists, and Coordinators, guiding the implementation of HS/DM programs and administrative processes. As a strategic partner, the Team Lead offers business-oriented support for all HS/DM programs across various company levels and departments, including Human Resources, Talent Acquisition, Operations, and others, as well as external stakeholders.

The role reports to the Director of Health Services & Disability Management and operates within defined guidelines.

POSITION ACCOUNTABILITIES:

  1. Manages and leads Health Services Specialists, Analysts, and Coordinators.
  2. Other responsibilities include hiring, performance management, coaching, and development.
  3. Oversees vendors, ensuring adherence to Master Service Level Agreement for contracts worth approximately $2 million.
  4. Provides escalated administrative support and guidance on Health Services program implementation.
  5. Reviews, develops, implements, and monitors administrative procedures for Health Services policies and programs in both the US and Canada, including various medical assessments, case management, and certification programs.
  6. Assists in developing and managing policies and programs related to medical fitness for duty, including business planning, metrics, and budgeting.
  7. Represents the company in hearings and other forums related to Health Services Program delivery.
  8. Leads and collaborates with other stakeholders to address and mitigate medical fitness for duty risks.
  9. Facilitates and participates in training development and delivery for Health Services and medical fitness for duty programs.

POSITION REQUIREMENTS:

  1. Bachelor’s Degree in Health Care Management, Systems, or a related field.
  2. Minimum two years of experience managing direct reports.
  3. Experience in program administration and third-party vendor management.
  4. Knowledge of Occupational Health program development and coordination.
  5. Proficiency in Health Care Management and Electronic Record Management Systems.
  6. Ability to work efficiently across functions.
  7. Strong verbal and written communication, interpersonal, and conflict resolution skills.
  8. Capability to handle medical confidentiality with tact and diplomacy.
  9. Proven ability to develop, implement, review, and monitor policies, programs, and best practices.
  10. Experience working with unionized workforces.

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

The successful candidate will need to successfully complete the following clearances:

  1. Criminal history check.
  2. Reference check.
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