Health Services Programs Manager

3 weeks ago

Calgary, Alberta, Canada CP Full time
Job Title: Team Lead Health Services Programs

Job Summary

We are seeking a highly skilled and experienced Team Lead Health Services Programs to join our team at CP. The successful candidate will be responsible for managing and leading Health Services Specialists, Analysts, and Coordinators, as well as overseeing vendors and ensuring adherence to Master Service Level Agreements.

Key Responsibilities

  • Manage and lead Health Services Specialists, Analysts, and Coordinators to achieve program goals and objectives.
  • Oversee vendors and ensure adherence to Master Service Level Agreements for contracts worth approximately $2 million.
  • Provide escalated administrative support and guidance on Health Services program implementation.
  • Review, develop, implement, and monitor administrative procedures for Health Services policies and programs in both the US and Canada.
  • Assist in developing and managing policies and programs related to medical fitness for duty, including business planning, metrics, and budgeting.
  • Represent the company in hearings and other forums related to Health Services Program delivery.
  • Lead and collaborate with other stakeholders to address and mitigate medical fitness for duty risks.
  • Facilitate and participate in training development and delivery for Health Services and medical fitness for duty programs.

Requirements

  • Bachelor's Degree in Health Care Management, Systems, or a related field.
  • Minimum two years of experience managing direct reports.
  • Experience in program administration and third-party vendor management.
  • Knowledge of Occupational Health program development and coordination.
  • Proficiency in Health Care Management and Electronic Record Management Systems.
  • Ability to work efficiently across functions.
  • Strong verbal and written communication, interpersonal, and conflict resolution skills.
  • Capability to handle medical confidentiality with tact and diplomacy.
  • Proven ability to develop, implement, review, and monitor policies, programs, and best practices.
  • Experience working with unionized workforces.

What CP Has to Offer

  • Flexible and competitive benefits package.
  • Competitive company pension plan.
  • Employee Share Purchase Plan.
  • Performance Incentive Program.
  • Annual Fitness Subsidy.
  • Part-time Studies Program.

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