Customer Relations

2 days ago

Toronto ON, Canada Mace Staffing Solutions Inc. Full time

We are currently seeking an experienced Customer Services Representative for our leading clients in the manufacturing industry.
Execute all customer-service-related duties according to established procedures, ensuring adherence to industry standards for assigned customer accounts.
Coordinate shipping activities by issuing advance shipping worksheets to the Shipping Department and liaising with customer deck personnel, freight carriers, and plants.
Oversee all aspects of transportation, logistics, and premium freight for the customer base, striving for excellence in service delivery.
Cultivate strong customer relationships and deliver top-notch service to meet or exceed customer expectations.
Address customer inquiries regarding inventory systems promptly and accurately, ensuring customer satisfaction.
Collaborate with quality engineers, production teams, and quality representatives to address quality concerns and facilitate effective communication.
Coordinate the return of Customer Finished Goods shipping containers from customers.
Provide backup support for other Customer Service positions as needed.
Offer on-call Customer Service support during non-standard business hours as necessary.
Practice effective housekeeping practices to ensure a clean and organized work environment.
Participate in training sessions as outlined in the internal training matrix.
Minimum of 3 years of experience in an automotive or food environment
Minimal 5 years of functional experience in materials and inventory management.
Exceptional English communication skills, both written and verbal
Proficiency in business applications and computer literacy
Familiarity with CMI software

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