Online Call Center Manager

2 weeks ago

Old Toronto, Canada Export Development Canada Full time

Job Description:


Export Development Canada (EDC) is seeking a part-time Online Call Center Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level professional with at least 6 years of experience in call center management, you will play a crucial role in overseeing and optimizing our online customer service operations.


Responsibilities: 1. Manage and lead a team of online call center representatives to ensure high-quality customer service and satisfaction. 2. Develop and implement strategies to improve call center performance and meet key performance indicators. 3. Monitor and analyze call center data to identify trends and areas for improvement. 4. Train and mentor call center staff to enhance their skills and knowledge. 5. Collaborate with other departments to ensure seamless communication and coordination. 6. Implement best practices and processes to streamline operations and enhance efficiency. 7. Handle escalated customer inquiries and complaints in a professional and timely manner. 8. Stay up-to-date on industry trends and developments to ensure EDC remains at the forefront of customer service excellence.


Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in call center management, preferably in an online environment. 3. Strong leadership and communication skills. 4. Driven and resilient personality traits. 5. Proficiency in project management and adaptability. 6. Ability to multitask and prioritize tasks effectively. 7. Excellent analytical and problem-solving skills. 8. Knowledge of call center software and systems. 9. Ability to work in a fast-paced and dynamic environment.


Benefits: 1. Medical coverage for you and your dependents. 2. Company-provided equipment for remote work. 3. Profit sharing opportunities. 4. A vibrant and joyful work environment that values diversity and inclusivity.


Equal Opportunity Statement: EDC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, religion, age, or any other characteristic.


Deadline to apply: June 23, 2024


If you meet the requirements and are excited about the opportunity to lead our online call center team, we encourage you to apply before the deadline. We look forward to welcoming a driven and resilient individual to our team at Export Development Canada.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Online Call Center Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr

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