Assistant Food and Beverage Operations Manager

4 weeks ago

Northwestern Ontario, Canada EightSix Network Full time
Job Description

Job Number: Job Number

Job Category: Food and Beverage & Culinary

Location: Delta Hotels Thunder Bay, Sleeping Giant Parkway, Thunder Bay, ONT, Canada

Schedule: Full-Time

Located Remotely? No

Relocation? No

Position Type: Management

JOB SUMMARY

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

  • Orders Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
  • Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards, and procedures.
  • Supports and supervises an effective monthly self-inspection program.
  • Operates all department equipment as necessary and reports malfunctions.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
  • Follows property-specific second effort and recovery plan.
  • Maintains availability and is approachable to all team members.
  • Demonstrates knowledge of the brand-specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Responds in a timely manner to customer service department requests.
Additional Responsibilities
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Performs other duties, as assigned, to meet business needs.

The salary range for this position is $46,000 to $53,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Requirements:
  • Work Permit
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