Assistant Food and Beverage Operations Manager
4 weeks ago
Job Number: Job Number
Job Category: Food and Beverage & Culinary
Location: Delta Hotels Thunder Bay, Sleeping Giant Parkway, Thunder Bay, ONT, Canada
Schedule: Full-Time
Located Remotely? No
Relocation? No
Position Type: Management
JOB SUMMARYSupervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.
CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
Assisting in Managing Day-to-Day Operations
- Orders Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
- Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards, and procedures.
- Supports and supervises an effective monthly self-inspection program.
- Operates all department equipment as necessary and reports malfunctions.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
- Follows property-specific second effort and recovery plan.
- Maintains availability and is approachable to all team members.
- Demonstrates knowledge of the brand-specific service culture.
Providing Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Responds in a timely manner to customer service department requests.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Performs other duties, as assigned, to meet business needs.
The salary range for this position is $46,000 to $53,000 annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Requirements:- Work Permit
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