Assistant Operations Manager

2 months ago


Northwestern Ontario, Canada JRoss Recruiters Full time
p>Collaborate with department managers to develop and implement strategies that align with the hotel’s business goals, ensuring top-tier guest service and operational excellence.Lead the day-to-day operations of the food and beverage and rooms divisions, including restaurants and banquets, ensuring seamless service and guest satisfaction.Team Development:

Drive a culture of performance through recognition, training, mentoring, and coaching programs to develop confident and skilled hospitality professionals.Financial Management:

Support department managers in managing occupancy, rates, wages, and expenses, while focusing on maximizing financial performance and return on investment.Brand Standards:

Ensure hotel operations meet brand standards, target guest needs, and promote team satisfaction, in alignment with the hotel’s overall strategy.

Work with the General Manager and Corporate leadership to develop and execute annual plans that drive revenue, guest satisfaction, and team engagement.Monitor hotel performance against budget and ensure revenue and expense targets are met or exceeded.Recruitment & Training:

Oversee recruitment, hiring, training, and mentoring of team members, with a focus on career growth and operational excellence.Experience: 5+ years in a Director of Operations or senior leadership role within a full-service hotel environment.Education: University or College diploma in culinary or hospitality management.Certifications: Current Food-Safe and Smart Serve Certifications.Skills: Strong leadership, communication, coaching, and problem-solving skills with a hands-on approach to training and team development.Experience: Prior experience in a unionized environment is an asset.Tech Savvy: Proficiency in Microsoft Office and Hotel Property Management Systems.Flexibility: Ability to work nights, weekends, and holidays as needed, including Manager-On-Duty shifts.Legal Requirements: Must be legally authorized to work in Canada.

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