Director of Food

4 weeks ago

Northwestern Ontario Ontario, CA Silver Hotel Group Full time
Director of Food & Beverage

Do you have a passion for food & beverage, guest service and the hospitality industry? Does your creativity and innovative approach inspire others? We are seeking a Director of Food and Beverage that is not your traditional hospitality manager. In this role you will focus on creating exceptional food and beverage experiences that provide memorable and emotionally enriching experiences to our guests while highlighting the unique local flavour of Thunder Bay and Northwestern Ontario. We are looking for a leader who loves doing it all, enjoys delighting guests, mentoring team members while working alongside them and having fun motivating others with their fearless can-do attitude. If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career…this could be the opportunity for you

What We Offer
  • Exciting opportunities for career development and growth
  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Silver Lining Corporate Impact Program
  • Hotel Stay Discounts

Key Responsibilities
  • Lead the day-to-day operation of the food and beverage division by implementing procedures and processes that ensure success for the operations in Banquets & Outlets.
  • Focus on guest experience and growing team members into well-rounded hospitality professionals.
  • Responsible for ensuring the Hotel Restaurant and Bar provide service that exceeds customer expectations.
  • Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and meet the guests' needs.
  • Develop, train, communicate and reinforce the service vision and standards to team members.
  • Partner with the Executive Chef, General Manager and Corporate Director of Food and Beverage to plan, create and execute an innovative culinary vision for the hotel.
  • Develop an annual strategic plan that will drive guest satisfaction, team member engagement and food and beverage revenue.
  • Demonstrate exceptional leadership through a hands-on approach working alongside team members.
  • Ensure food and beverage budgets and targets are achieved or exceeded.
  • Deliver service that is aligned with our vision to create exceptional experiences.
  • Communicate through team meetings to discuss goals and collaborate with team members.
  • Be an engaging leader who is highly inclusive and inspiring.
  • Create a fun and supportive working environment where team members aspire to do what is right.
  • Oversee the day-to-day leadership of the front of house Food & Beverage operation.
  • Identify and resolve all guest concerns/complaints.
  • Liaise with all supporting departments to ensure a seamless experience for our guests.
  • Perform other duties as assigned by management.

Our Ideal Candidate
  • Passionate about food and beverage, guest service and hospitality.
  • Experience working as a Food & Beverage leader, preferably within a full-service hotel environment.
  • Energetic personality with a collaborative and team-focused attitude.
  • Strong desire to create and deliver exceptional guest experiences.
  • Hands-on approach to training and leadership.
  • Strong computer skills, with knowledge of Microsoft Office.
  • Organized, results-oriented, proven time management skills.
  • Strong problem solving and critical thinking skills.
  • A diploma or completion of post-secondary education in hospitality is an asset.
  • Driven to deliver experiences that exceed guest expectations.
  • Current Food Safe and Smart Serve certification.
  • Available to work nights, weekends, and/or holidays as required.
  • Must be legally authorized to work in Canada.

About Valhalla Hotel & Conference Centre
The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, the hotel boasts 265 rooms meeting every traveler’s needs.

About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values.

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. #J-18808-Ljbffr

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