Help Desk Technician

4 weeks ago


Toronto ON, Canada Godspeed Group Full time
*Job Title: HelpDesk Tech*

*Location: Toronto*

*Schedule: 30 hours per week*

*Job Responsibilities:*

As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.

· Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.

· End-user hardware and software troubleshooting

· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

· Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .

· Monitor and accessory deployment/collection.

· Imaging/Provisioning Laptops/Workstations (not 100% required) .

· Face-to-face support experience. Working with end users to solve IT problems.

· Laptop & mobile device deployments.

· Upgrading broken devices or any damaged devices.

· Workstation Sweeps - Resetting monitors on a weekly basis.

· Ensure workstation monitors are functioning along with peripherals.

· Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.

· Maintain Storage room assets and counts.

· Interfacing with users to troubleshoot software issues.

· Printer management and preventative maintenance.

· E-waste.

· Wipe all devices before e-wasting.

*Nice To Have Qualifications / Experience:*

· A+ Certification: Preferred but not mandatory.

· Inventory Systems: Experience with inventory management systems.

· Ticketing Systems: Familiarity with IT ticketing systems.

*NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.*

If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.

Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 30 per week

Schedule:
* Evening shift

Work Location: In person
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