Help Desk Technician

2 months ago

Toronto, Canada Baycrest Full time

Ambulatory Services, Digital Health has an opportunity for a

**HELP DESK TECHNICIAN - PERMANENT PART TIME**

42 Bi-Weekly Hours| Non-Union |Day Shifts

**Responsibilities include but are not limited to**:

- Provides technical and audio-visual support as well IoT device setup and troubleshooting support, customer support and service to community-based clients of Ambulatory Services
- Provides direct customer service and support in the identifying and procurement of tech devices, installation (in-home), and ongoing remote or in-person digital literacy/troubleshooting
- Liaises with other community partners who provide digital literacy coaching and/or contribute to the development of digital content

**Qualifications include but are not limited to**:

- Completion of a college or other program in computer science or a related field of study
- Minimum of two (2) years of related customer service experience
- Ability to participle in an after-hours/weekend rotation as required
- G Class License is required
- Excellent communication skills, ability to communicate with tact, patience and sensitivity to various levels of user sophistication
- Previous work with seniors or older adults with limited technical literacy and/or cognitive decline (poor memory or retention)
- In-depth knowledge of configuration, deployment and connectivity of IoT devices
- Knowledge of wireless and mobile technologies and configuring device security
- Conversant in Bluetooth Low Energy and other wireless technologies
- Bilingualism is considered an asset (Spanish, Russian, Mandarin, Hebrew, Yiddish, Korean, Farsi)

**Date Posted**: January 30th, 2023

**Internal Closing Date**:February 6th, 2023

**Total Compensation**
- Competitive salary and vacation
- Enrolment in Extended Health and Dental Benefit Plan
- Enrolment in the Healthcare of Ontario Pension Plan (“HOOPP”)
- Access to 24/7 Employee Assistance Program

Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

**Required Skills**:
Required Experience

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