Service & Facilities Coordinator

2 months ago

Town of Trochu, Canada Trochu Motors Full time

Trochu Motors is a farm equipment dealership providing outstanding customer service to the Central Alberta area for over 77 years.

We’re family-owned and offer a great benefits plan, a matching RRSP program, and bonus programs. We believe in training and development. Recognized twice as the Western Producer’s Outstanding Dealership of the Year for Western Canada, we take pride in what we do.

We’re looking to add to our fantastic team. We are seeking an exceptional individual to join our team as Service & Facilities Coordinator. This multi-talented individual will help us in a variety of ways. Please see the job description below

We look forward to seeing your application

Summary of Service & Facilities Coordinator role

Coordinates the service operations of the Service Department for maximum efficiency and productivity to ensure internal and external customer satisfaction. This includes organization of Wash Bay, Shop Hands, Yard Person, Equipment logistics, Building and Yard Maintenance, Vehicle Maintenance, and receiving and shipping of whole goods. Advises and recommends to the Service Manager or Shop Foreman regarding service dept. workflow. Responsibilities will include assisting in the training of staff members in service methods, safety, policies and procedures, as well as the identification and correction of potential work problems and health and safety issues. Works with the Service Manager or Shop Foreman to achieve performance expectations.

Core Competencies

  • Customer Focus
  • Communication
  • Energy and Stress
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability / Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgement
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating
  • Providing Consultation
  • Leadership
  • Coaching and Mentoring
  • Staff Management
  • Enforcing Laws, Rules and Regulations
  • Mathematical Reasoning
  • Development and Continual Learning

Job Duties

  • Supervise the activities of wash bay, shop hands and yard person.
  • Be able to operate all farm equipment and forklift as needed.
  • Keep equipment lots clean, neat and organized, ie. Equipment placement, grass cutting, snow removal.
  • Maintain shop vehicle standards, cleanliness, maintenance, insurance, purchasing, decaling and disposal.
  • Organize trucking logistics with local carriers economically.
  • Maintain oil dispensing systems, recycling of used oil, filters, plastics, etc.
  • Maintain inventory of shop and wash bay supplies, floor dry, chemicals, cleaners, etc.
  • Responsible for building maintenance, repairs, upgrades, damage, cleanup, etc.
  • Maintain Security System and maintenance for all locations
  • Work with Safety Certification and Fire Inspection processes.
  • Ensure special tools are inventoried and catalogued, repaired and/or replaced as needed.
  • Organize equipment for special functions, demo, Christmas, parades, etc.
  • Provide coaching and mentoring to all subordinate staff.
  • Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
  • Requisition materials and supplies.
  • Train staff in job duties, safety procedures and company policyy
  • Other duties as required.

Requirements

  • Post-secondary education not required but recommended.
  • Minimum 3 years' experience in a related field.
  • Minimum of 3 years’ supervisory experience with demonstrated motivating, training, appraising and general supervisory skills.
  • Possess a valid driver's license.
  • Proven mechanical abilities.
  • Ability to work independently in a busy environment.
  • Experience with routine maintenance operations.
  • Leadership ability and team building skills to effectively supervise professional and non-professional staff required.
  • Able to effectively communicate both verbally and in writing.
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Able to find new methods and principles and ability to incorporate them into existing practices as needed.
  • Understand that “it’s not my job” is not an answer to a problem for either a customer or a co-worker.
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