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Workforce Task Coordinator

3 months ago

Halifax, Canada Eastlink Full time

Hybrid, at least 3 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.


We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

As a member of the Workforce Department, the Workforce Task Coordinator will work as part of an Eastlink team that is responsible for support both the field and Tier 1 (Advantage) though task support as well as maintenance of various offline tasks. In this role you can expect to work with stakeholders such as field operations, technical support, external as well as internal customers.

A problem solver, quick learner, effective communicator, the successful candidate will have demonstrated strong attention to detail and has the capability to multi-task and prioritize various job functions.

Duties and Responsibilities:

  • Task Completion
  • Offline Report Tasks

Experience and Qualification:

  • 1 year of experience working within Eastlink (Customer Care, Quota or Workforce)

Skills Efforts and Attributes:

  • Customer Service Focused
  • Time Management Skills
  • Communications (both written and oral)
  • Flexible / Adaptable
  • High sense of Accountability
  • Technically inclined; Excel, word, and outlook usage is high and will need to be comfortable learning and working with our internal software programs.
  • Ability to work in a 7 day /week, multi-shift environment.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here

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