Manager, Catering Operations

3 weeks ago

Old Toronto, Canada Cari Full time

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences.

As a valuable member of the MLSE catering team, you will be responsible for overseeing all event operations in Real Sports & e11even restaurant. You will lead a team to deliver championship fan service and event execution to guests and clients during a variety of corporate & social events.

Responsibilities
  • Coordinate staffing levels & event logistics, ordering rentals, and supplies and ensuring accurate decor for every event.
  • Prepare and organize set-up outlines, production sheets, and seating plans.
  • Delegate pre- and post-service tasks to staff and supervisor team.
  • Oversee expedition of BEOs, liaising with the kitchen and client/food to the dining room.
  • Manage the floor during service; respond to client & guest concerns.
  • Ensure order discrepancies are quickly resolved in a calm and professional manner.
  • Ensure opening & closing duties are completed with attention to detail.
  • Document service issues and resolutions.
  • Produce post-event evaluation reports including financial data entry and overall analysis.
  • Facilitate weekly BEO Meetings, and stay informed of updates via change log.
  • Supervise, train, develop, and motivate the junior leaders and Ops teams.
  • Lead by example in team management and development, utilizing a “one team” approach.
  • Assist with other administrative functions including employee performance reviews.
  • Communicate details for each event to the leadership team.
  • Adhere to MLSE service standards and policies.
  • Follow all MLSE Health & Safety policies and procedures.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • Must be able to effectively manage and oversee multiple events.
  • Perform other duties as required; work independently.
Qualifications

Note: We understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

  • 3+ years of management experience within the events/catering industry.
  • Excellent organizational and communication skills.
  • An ongoing awareness and responsiveness to client satisfaction, with high expectations for quality.
  • Confident user of MS Office, inventory, and POS programs- experience with TripleSeat an asset.
  • Experienced with operational budget management and cost control measures.
  • Exceptional interpersonal, presentation, and communication skills.
  • Demonstrated ability to build and develop professional relationships.
  • Ability to communicate, motivate, and lead effectively.
  • A proactive approach toward day-to-day activities and shifting demands.
  • An effective problem solver, driven by results and alert to change.
  • Shown to perform well under pressure; manage and lead multiple priorities simultaneously.
  • Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent.
  • Skilled knowledge of food, wine, beer and spirits.
  • Flexibility to work evenings, weekends and holidays.
Additional Information

Apply by: August 27th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

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