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Operations Coordinator

2 months ago

Toronto, Canada Three Ships Beauty Full time

We’re Hiring We’re looking for a highly organized and detail-oriented individual to join our dynamic team as a full-time Operations Coordinator. Reporting directly to our Operations Manager, you will play a crucial role in maintaining the smooth functioning of our company and coordinating various aspects of our day-to-day operations. If you excel in streamlining processes, problem-solving, thrive in a fast-paced environment, and have a keen eye for detail, we invite you to apply.


POSITION DETAILS

Title: Operations Coordinator

Type: Full-time

Location: Toronto, ON (in-person at our Brampton warehouse)

Start Date: August 2024 (flexible start date based on candidate availability)


PRIMARY RESPONSIBILITIES 

Order Processing and Fulfillment:

  • Process orders, submit invoices, and coordinate on-time fulfillment of purchase orders for retail partners including Whole Foods, Detox Market, Well Canada, and others.
  • Communicate promptly with retail buyers and the Three Ships sales team about shipping timelines, delays, and inventory shortages.
  • Enter orders for indie retail accounts into the system as required and ensure timely delivery of orders, coordinating with warehouse teams.
  • Monitor Inventory Management System to ensure accurate flow of data and perform manual adjustments as required.
  • Assist with the management of EDI systems including processing of orders, submission of ASNs, and creation of invoices/carton labels.


Warehouse Management:

  • Oversee the in-house pick + pack, and assembly team, ensuring timely and organized fulfillment of Canadian e-commerce orders.
  • Implement processes to minimize order mispicks, improve efficiency, and ensure finished products are leaving the warehouse following the FIFO method, using batch documentation.
  • Manage and maintain warehouse supplies. Ensure a safe, clean, and organized working environment, overseeing the movement and receipt of goods both in and out of the warehouse.
  • Assist with the design and optimization of the warehouse layout for maximum efficiency and space utilization based on inventory trends and company growth.
  • Oversee and perform monthly cycle counts and stock adjustments to maintain accuracy of inventory levels in our Inventory Management System


Logistics Coordination:

  • Communicate with and oversee smooth operations with our US-based 3PL partner, including expediting orders, and creating and monitoring inbound and outbound shipments.
  • Coordinate shipments with freight forwarders and manage the transfer of inventory from Toronto to our US 3PL location and vice versa. Coordinate local LTL freight as necessary.
  • Liaise with our carriers to track down lost orders and communicate delivery delays to retailers and/or the customer support team.


Support and Collaboration:

  • Analyze and monitor KPIs in preparation for quarterly warehouse meetings.
  • Answer questions for and assist warehouse staff as needed.
  • Perform other tasks as assigned by your manager.


REQUIREMENTS

  • 1-5 years of experience in a project management, operations, or supply chain role.
  • Experience within a product-based industry (beauty, food, fashion, hard goods, etc.) is an asset.
  • Proficiency in Google Suite.
  • Proficiency in Excel.
  • Experience with Shopify, Inventory Management Systems and SPS Commerce are assets.


YOU ARE A GOOD FIT IF YOU

  • Are an independent worker and are able to self-manage tight deadlines and apply feedback quickly.
  • Possess clear and effective communication skills, including writing and verbal communication.
  • Have excellent problem-solving skills and possess a customer-centric mindset.
  • Are a creative out-of-the-box thinker, and resourceful with an innate ability to look around the next corner and plan proactively.
  • Excel at creating new processes that save time, leaning into automation whenever possible.
  • Are hyper-organized and detail-oriented.
  • Are self-directed and take pride in owning your work from start to finish.
  • Have a positive attitude with a desire to grow within a collaborative, inspiring team environment.


HOW TO APPLY

Please send your resume and optional cover letter to apply@threeshipsbeauty.com. While we appreciate all applications, only selected candidates will be contacted for an interview. Applications will be reviewed on a rolling basis. 


We encourage applications from visible minorities, persons with disabilities, and persons of the LGBTQ+ community. Three Ships encourages applicants to self-identify.


WORK PERKS

  • Comprehensive health benefits package, including medical, dental, and vision coverage
  • Team offsites 3x/year
  • Competitive compensation
  • Week of Christmas and New Years off + 2 additional weeks of paid vacation (3 weeks total)
  • Half-day Fridays in the summer
  • Work milestone recognition
  • Free skincare


WHO WE ARE 

Three Ships is a results-driven beauty brand backed by natural ingredients and real science. Look closer at our formulas and you’ll find all natural, 100% plant + mineral-derived ingredients selected for their clinically-proven performance and skin-loving qualities. Nothing else.


Since launching in 2020, our products are carried in +1,000 retailers across North America, have thousands of 5-star reviews online, and have appeared in Dragons’ Den, ELLE, People Magazine and Forbes. We are also the recipient of the RBC Canadian Women of Influence Award (2020), and were named to the Forbes 30 Under 30 List (2022).We are backed by some of the world’s leading investors, and have amazing plans for the future


We are an equal opportunity employer. We truly see our team as our family, and focus on four core values: compassion, hustle, integrity, and curiosity. 


  • Hustle - we work hard and smart. We believe that hard work, resourcefulness and dedication will take us far. Less ego, more grit. 
  • Integrity - we look for people who are honest and good team players. We don’t believe in shortcuts - we take the right path, even if it’s the harder one. 
  • Compassion - we foster good vibes and positivity, and celebrate wins as a team. We don’t believe in pointing fingers or pushing blame. We trust each other and always assume the best intentions. 
  • Curiosity - asking questions is one thing, asking questions and having the willingness to discover the answers is another. We embrace, seek out, and share new experiences and ideas.